https://community.intel.com/t5/Intel-oneAPI-Math-Kernel-Library/What-is-the-deal/m-p/838498#M6272 <DIV id="_mcePaste">Hi,</DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">This is a question for any of the Intel support people out there.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">A week ago I put in a posting about a problem I encountered in trying to run an Intel MKL example program. After some pointers on the example directory's user and group designation (I have minimal Unix know-how) I moved the goods over to a directory of mine and tried again. There I hit a compilation/make problem and sent in a follow-up note.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">After this I got a polite cannot-help-you-here response from a non-Intel person and nothing from Intel. I was stunned by the lack of response from Intel.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">Having written codes myself - numerical and language translators - there is an underlying imperative to good programming work - 'I am going to this code working and working well/efficiently and completing the obligations to the customer'. Even in the case of giving codes away (twice this spring), I always make sure I help the recipient get the codes working.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">I think I shelled out 700'ish bucks for this product. My previous comparable experience in trying to get an efficient basis for numerical computations on my Mac was with Motorola's AltiVec-related codes. The documentation was easily followed and within days (and sans questions) I was running small trial vectorized codes. That was free. Here I thought it a good idea to pay for the goods and then if needed there would be good support.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">Question - having gone to the trouble of developing a ton of MKL examples (versus maybe 5 for icc) does anyone at Intel want to follow-up and help get them running? As a related suggestion if you are going to build off of big makefiles you should include some comments in them (beyond INTEL CONFIDENTIAL).</DIV><DIV></DIV> Fri, 13 Aug 2010 17:51:55 GMT Ted_Christopher 2010-08-13T17:51:55Z https://community.intel.com/t5/Intel-oneAPI-Math-Kernel-Library/What-is-the-deal/m-p/838498#M6272 <DIV id="_mcePaste">Hi,</DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">This is a question for any of the Intel support people out there.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">A week ago I put in a posting about a problem I encountered in trying to run an Intel MKL example program. After some pointers on the example directory's user and group designation (I have minimal Unix know-how) I moved the goods over to a directory of mine and tried again. There I hit a compilation/make problem and sent in a follow-up note.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">After this I got a polite cannot-help-you-here response from a non-Intel person and nothing from Intel. I was stunned by the lack of response from Intel.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">Having written codes myself - numerical and language translators - there is an underlying imperative to good programming work - 'I am going to this code working and working well/efficiently and completing the obligations to the customer'. Even in the case of giving codes away (twice this spring), I always make sure I help the recipient get the codes working.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">I think I shelled out 700'ish bucks for this product. My previous comparable experience in trying to get an efficient basis for numerical computations on my Mac was with Motorola's AltiVec-related codes. The documentation was easily followed and within days (and sans questions) I was running small trial vectorized codes. That was free. Here I thought it a good idea to pay for the goods and then if needed there would be good support.</DIV><DIV id="_mcePaste"><SPAN style="white-space: pre;"> </SPAN></DIV><DIV id="_mcePaste"></DIV><DIV id="_mcePaste">Question - having gone to the trouble of developing a ton of MKL examples (versus maybe 5 for icc) does anyone at Intel want to follow-up and help get them running? As a related suggestion if you are going to build off of big makefiles you should include some comments in them (beyond INTEL CONFIDENTIAL).</DIV><DIV></DIV> Fri, 13 Aug 2010 17:51:55 GMT https://community.intel.com/t5/Intel-oneAPI-Math-Kernel-Library/What-is-the-deal/m-p/838498#M6272 Ted_Christopher 2010-08-13T17:51:55Z https://community.intel.com/t5/Intel-oneAPI-Math-Kernel-Library/What-is-the-deal/m-p/838499#M6273 Sorry about the delay. We'll take another look at <A href="http://software.intel.com/en-us/forums/showthread.php?t=76587">your question</A> and respond soon. Fri, 13 Aug 2010 23:30:48 GMT https://community.intel.com/t5/Intel-oneAPI-Math-Kernel-Library/What-is-the-deal/m-p/838499#M6273 Todd_R_Intel 2010-08-13T23:30:48Z https://community.intel.com/t5/Intel-oneAPI-Math-Kernel-Library/What-is-the-deal/m-p/838500#M6274 Hello Ted,<DIV></DIV><DIV>Please see my answers on your questions <A href="http://software.intel.com/en-us/forums/showthread.php?t=76587" title="http://software.intel.com/en-us/forums/showthread.php?t=76587">here</A>.</DIV><DIV></DIV><DIV>Best regards,</DIV><DIV>Artem</DIV> Mon, 16 Aug 2010 06:15:51 GMT https://community.intel.com/t5/Intel-oneAPI-Math-Kernel-Library/What-is-the-deal/m-p/838500#M6274 Artem_V_Intel 2010-08-16T06:15:51Z