topic Re: I9 14900k Crashing Constantly in Intel® Rendering Toolkit

I9 14900k Crashing Constantly

Dhruv9898 — Fri, 02 Feb 2024 01:40:49 GMT

Whenever I try to render a single 1080p footage, my PC crashes and results in a BSOD.
It's a CPU problem because I already tried switching the GPU and even completely removing them.

I can't even render one video, both in Premiere Pro and Media Encoder.
So, please help me as I just bought this CPU recently.

Re: I9 14900k Crashing Constantly

AlHill — Fri, 02 Feb 2024 01:51:14 GMT

Update your bios.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: I9 14900k Crashing Constantly

Michael_C_Intel1 — Fri, 02 Feb 2024 01:55:58 GMT

Hi Dhruv9898,

This forum is for software development with Intel's raytracing libraries found in the Intel Rendering Toolkit. It is unrelated to directly rendering compressed video with 3rd party software.

The products you have listed appear to be from the vendor, Adobe. You may wish to reach out to the software vendor/developer directly with an issue report, as we can't directly support 3rd party products. If there is an issue related to the CPU exposed by that software, the vendor will have to supply a reproducer to Intel.

Separately, I recommend reviewing vendor websites for your system components and applying best known firmware, hardware drivers, and configuration parameters. Systems with new products typically see updates rapidly.

-MichaelC

Re: I9 14900k Crashing Constantly

Dhruv9898 — Fri, 02 Feb 2024 18:06:27 GMT

Its crashing everything including games and rendering
and the temp is mostly 100 degree
side note I have a pretty good AIO

Re: I9 14900k Crashing Constantly

Dhruv9898 — Fri, 02 Feb 2024 18:09:45 GMT

Here please help me its really urgent

Re: I9 14900k Crashing Constantly

Michael_C_Intel1 — Fri, 02 Feb 2024 19:10:58 GMT

Hi Dhruv9898,

This Rendering Toolkit forum does not cover your issue... The support page for graphics devices or processors may be a suitable environment to address your issue... particularly if it is related to firmware, drivers, and configuration:

https://www.intel.com/content/www/us/en/support/contact-intel.html#support-intel-products_80939:80939

https://community.intel.com/t5/Graphics/bd-p/graphics

https://community.intel.com/t5/Processors/bd-p/processors

-MichaelC