topic Re: Create unallocated space at the end in Intel® Optane™ Memory

Create unallocated space at the end

TNguy113 — Tue, 18 Dec 2018 13:01:34 GMT

How do you create (about 15MB) unallocated space at the end so that you could use intel optane memory? I tried to use mini partition wizard to create unallocated space at the end of the primary drive, but after doing that, windows did not working properly, and now I have to reinstalling windows again.

Re: Create unallocated space at the end

JosafathB_Intel — Wed, 19 Dec 2018 04:11:12 GMT

Hello TNguy113,

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, please take into consideration the information below:

To support system acceleration with Intel Optane Memory, the SATA disk must contain at least 5MB of continuous allocated space at the end of the booting drive. Intel Optane Memory needs the space to store configuration information and to successfully pair the SATA drive with the memory module.

This been said we do not offer any software solution to create this space but feel free to use your favorite third-party partitioning tool to create this space at the end of the bootable drive.

In your case since you are going to reinstall your operating system (OS), we advise you to create this space at the moment of partitioning your SATA drive by modifying the size at the moment of creating the main partition that you are going to use to install your OS.

We hope you find this information helpful. If you need further assistance please do not hesitate to contact us again.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Create unallocated space at the end

JosafathB_Intel — Fri, 21 Dec 2018 07:55:23 GMT

Hello TNguy113, Thank you for having contacted Intel Technical Support. We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case? Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Create unallocated space at the end

TNguy113 — Fri, 21 Dec 2018 12:30:17 GMT

Hi, thank you for supporting, I did the same like you and got some allocated space at the end. However, it still not compatibility. I will post a new thread. You can close this case.

Re: Create unallocated space at the end

JosafathB_Intel — Sat, 22 Dec 2018 08:39:29 GMT

Hello TNguy113 Thank you for your reply. As per your consent, this case is now close if you need further assistance please do not hesitate to contact us again. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation