https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558255#M1590 posted a file. Sat, 15 Dec 2018 13:31:43 GMT NBenn2 2018-12-15T13:31:43Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558250#M1585 <P>I feel like ive tried everything but I can't seem to get my 16gb optane memory module to accept either one of my 1tb mx500 ssd or 2tb hard drive. Everything seems normal in BIOS and everything is configured to enable it but I still can't. I've tried different SATA ports and still nothing. If it means anything special the optane memory shows up as disk 2 in dsk mngr but i havent initialized it (i have my hdd temporarily disconnected aswell). Also the module appears as a NVMe in device manager.</P><P>Help would be appreciated.</P> Thu, 13 Dec 2018 18:52:10 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558250#M1585 NBenn2 2018-12-13T18:52:10Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558251#M1586 Hello NBenn2, Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to <A href="https://downloadcenter.intel.com/download/26735/">https://downloadcenter.intel.com/download/26735/</A> and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions (this to have a better view on how your SSD is detected by the OS) We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation Fri, 14 Dec 2018 02:01:28 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558251#M1586 JosafathB_Intel 2018-12-14T02:01:28Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558252#M1587 Hi Josh thanks for the reply. Here is the SSU file and the screenshot. Fri, 14 Dec 2018 11:06:40 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558252#M1587 NBenn2 2018-12-14T11:06:40Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558253#M1588 Hello NBenn2, Thank you for your reply. We do not see any attachments on your previous post. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation Sat, 15 Dec 2018 06:22:07 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558253#M1588 JosafathB_Intel 2018-12-15T06:22:07Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558254#M1589 <P>Apologies I was responding on gmail and I guess it didnt work properly. </P> Sat, 15 Dec 2018 13:31:23 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558254#M1589 NBenn2 2018-12-15T13:31:23Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558255#M1590 posted a file. Sat, 15 Dec 2018 13:31:43 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558255#M1590 NBenn2 2018-12-15T13:31:43Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558256#M1591 Hello NBenn2, Thank you for your reply. I was reviewing the screenshot and the SSU log you shared with us and I noticed that the Optane memory is not being detected properly by your system. As part of the troubleshooting, please re-install the Intel® Rapid Storage Technology (Intel® RST). If this does not solve your issue we advise you to check with your OEM Asus* in your case, this in order to check the BIOS settings configuration and the recommended hardware set up. Please let us know the results of this troubleshooting. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation Tue, 18 Dec 2018 03:19:23 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558256#M1591 JosafathB_Intel 2018-12-18T03:19:23Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558257#M1592 Hello NBenn2, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation Fri, 28 Dec 2018 06:46:52 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558257#M1592 JosafathB_Intel 2018-12-28T06:46:52Z https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558258#M1593 Hello NBenn2, Thank you for contacting Intel® Memory &amp; Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation Tue, 08 Jan 2019 09:27:50 GMT https://community.intel.com/t5/Intel-Optane-Memory/No-compatible-disks-for-intel-optane-memory/m-p/558258#M1593 JosafathB_Intel 2019-01-08T09:27:50Z