topic Re: Error 0xA0050055 in Intel® Optane™ Memory

Error 0xA0050055

LWanw — Thu, 23 Aug 2018 09:50:17 GMT

I want to use Optane for my HDD and my system is on a NVME SSD. I get error 0xA0050055 when I trying to enable Optane memory. What should I do?

Re: Error 0xA0050055

idata — Thu, 23 Aug 2018 22:20:52 GMT

Hello 1119553797,

Thank you for contacting Intel Technical Support.

In order to further assist you with your Intel® Optane™ Memory configuration please reply to the questions below:

• Are you trying to accelerate your primary drive (boot drive) or a secondary drive?

• If you are trying to accelerate a secondary drive, had you tried the steps on the following link?

https://www.intel.com/content/www/us/en/support/articles/000027987/memory-and-storage.html

• Is the system is recognizing the Optane memory as a storage device on the Windows disk manager?

• Have you already changed the SATA mode in your BIOS from AHCI to "Intel RST premium and system acceleration?

• Is your BIOS showing you this option?

If the "Intel RST premium and system acceleration" is not showing on your BIOS you will need to contact your computer manufacturer so they can assist you to troubleshoot the issue.

• Can you provide us with the specific model of your MSI PC since the text file you shared does not show a specific model?

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support.

Re: Error 0xA0050055

LWanw — Fri, 24 Aug 2018 07:48:53 GMT

My notebook model is GP63 8RE and I'm going to accelerate a secondary drive. My BIOS supports Optane and I changed SATA mode to "Intel RST premium and system acceleration".

Re: Error 0xA0050055

idata — Fri, 24 Aug 2018 22:00:41 GMT

Hello 1119553797,

Thank you for your reply.

Based on the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf Intel® Optane™ Memory Installation Guide" section 1.2"Minimum Requirements for Intel® Optane memory" you can read the following:

- Slow media (disk to be accelerated): Only a single pass-through disk that is the active system/boot drive can be accelerated. The acceleration of RAID volumes or other multiple disk configurations is not supported. Please see below for supported slow media options.

SATA HDD – single pass-through
SATA SSD - single pass-through
SSHD - single pass-through

Since your OS drive is an NVME it cannot be accelerated.

Based on the "https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html Software and Platform Support for Intel® Optane™ Memory" your system may need a BIOS update to support secondary/data drive acceleration:

Desktop Processor FamilySupported SKUsSupported ChipsetsSupported Driver Version8th Generation Intel® Core™ i7 Processorshttps://ark.intel.com/products/126684/Intel-Core-i7-8700K-Processor-12M-Cache-up-to-4_70-GHz Intel® Core™ i7-8700K Processor

https://ark.intel.com/products/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4_60-GHz Intel® Core™ i7-8700 Processor https://ark.intel.com/products/129948/Intel-Core-i7-8700T-Processor-12M-Cache-up-to-4_00-GHz Intel® Core™ i7-8700T Processorhttps://ark.intel.com/products/125903/Intel-Z370-Chipset Intel® Z370 Chipset* https://ark.intel.com/products/133284/Intel-H370-Chipset Intel® H370 Chipset https://ark.intel.com/products/133332/Intel-B360-Chipset Intel® B360 Chipset https://ark.intel.com/products/133282/Intel-Q370-Chipset Intel® Q370 Chipset16.0.2 or later *System BIOS update required. Contact Motherboard Vendor.

Based on the https://www.msi.com/Laptop/GP63-Leopard-8RE/Specification GP63 Leopard 8RE product specifications and the https://www.msi.com/Laptop/support/GP63-Leopard-8RE# down-manual GP63 Leopard 8RE manual I cannot see any reference to Intel® Optane™ Memory as supported or to be Intel® Optane™ ready from the box and possibly a firmware update was released to support the Optane memory technology.

I found https://www.msi.com/faq/notebook-2996 this link on your original equipment manufacturer (OEM) website that refers to your PC and provides some instructions on how to setup Optane.

We advise you to get in contact with your OEM for further instructions and to get a BIOS update in order to support the secondary drive acceleration and to verify if your PC is going support the secondary/data drive acceleration option.

XXXWHITESPAC...

Re: Error 0xA0050055

LWanw — Sun, 26 Aug 2018 06:30:50 GMT

I did a Windows fresh installation but I still got the same error. I think I should contact with the OEM. Thank you for your reply.

Re: Error 0xA0050055

idata — Mon, 27 Aug 2018 20:40:07 GMT

Hello 1119553797,

Thank you for your reply.

You are welcome, we do agree with you is a good idea to contact the OEM in order to get further assistance regarding compatibility and system limitations and hopefully a BIOS update will solve the issue.

If you need further assistance please do not hesitate to contact us again.

Best regards,

Josh B.

Intel Customer Support

Re: Error 0xA0050055

idata — Mon, 03 Sep 2018 19:48:46 GMT

Hello 1119553797,

Thank you for having contacted Intel Technical Support.

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support.