topic Cannot install Optane Memory in Intel® Optane™ Memory

Cannot install Optane Memory

BRicc1 — Tue, 12 Jun 2018 03:57:31 GMT

I keep getting the same error code, says it cannot write to my hard drive. I have free space at the end of my hard drive but still receive this message.

Re: Cannot install Optane Memory

idata — Tue, 12 Jun 2018 15:35:13 GMT

Hi Bdjr22,

Thank you for contacting our support community. We understand you have issues with the Intel® Optane™ Memory.

In order to better understand your situation, could you please provide the following information:

*Please attach screenshots of disk management.

*Please attach the specific error message you are getting from the software.

*Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.

*Please attach the logs located here: C:\Users\[your user name]\Intel\Logs

We look forward to hearing back from you.

Regards,

Junior M.

Re: Cannot install Optane Memory

idata — Tue, 19 Jun 2018 21:42:09 GMT

Hi Bdjr22,

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

Regards,

Junior M.