topic Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY in Intel® Optane™ Memory

NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Thu, 20 Sep 2018 23:53:39 GMT

I HAVE

Acer

System Model: Aspire A515-51G

BIOS: V1.21 (type: UEFI)

Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz

Memory: 8192MB RAM

i5 8TH GEN WITH WD 5400 RPM 1TB HDD .

I JUST UPGRADED IT WITH INTEL OPTANE MEMORY .BUT IT SAYS NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

. I HAVE FULL FORMETED MY HDD AND AFTER THAT I CONVERTED IT INTO NO CMPATIBLE DISK FOR INTEL OPTANE MEMORYGPT .AND I HAVE ALSO DISABLED THE CSM AND IN BIOS I HAVE SWITH INTO OPTANE WITH RST .BUT IT SAYS SAME (NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY)

I HAVE TRIES RST.EXE AND INTEL OPTANE BOTH BUT IT DIDNT WORK

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

n_scott_pearson — Thu, 20 Sep 2018 23:57:06 GMT

Did you remember to leave free space at the end of the drive?

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Fri, 21 Sep 2018 00:01:51 GMT

yeah I leave 750 gb for it now I shrinked it to 200 mb

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Fri, 21 Sep 2018 00:04:01 GMT

you can check here

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

n_scott_pearson — Fri, 21 Sep 2018 00:11:32 GMT

LOL! I was talking about the (measly) 5MB is asks for...

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

n_scott_pearson — Fri, 21 Sep 2018 00:13:25 GMT

If you haven't seen this, you should review it: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf Intel Optane Memory Installation Guide.

...S

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Fri, 21 Sep 2018 00:23:49 GMT

i have seen it .but in the installation guide there is no instruction for the disk not compatible..N.Scott.Pearson . i have brought ntel Optane 16GB PCIe M.2 Memory Module (MEMPEK1W016GAXT) .

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Fri, 21 Sep 2018 00:30:43 GMT

for more info

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

idata — Fri, 21 Sep 2018 15:02:59 GMT

Hi Z1KO,

Thank you for posting in the Intel® communities.

I understand that you are having issues to setup the Intel® Optane™ Memory.

Could you please download the Intel® System Support Utility (SSU) and run the full report to collect your system information? This information will help us to understand what might be missing in your system. You can download the tool from the following site: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*

On the other hand, I was trying to find details about your system in the following site: https://us-store.acer.com/aspire-5-laptop-a515-51g-5488# _ga=2.126385098.65384063.1537541472-2139616274.1536175169 Acer Store: Aspire 5 Laptop - A515-51G-5488 | Acer , but I don't find any reference that states this laptop is Intel® Optane™ compatible. Have you confirmed with the manufacturer if this laptop model is compatible with the module?

Actually, I found in the following Acer* community thread that the model Aspire 5 A515-51G doesn't support the Intel® Optane™ Memory. Please check this thread in this site: https://community.acer.com/en/discussion/548382/intel-optane-memory https://community.acer.com/en/discussion/548382/intel-optane-memory

Considering this information, I'd recommend you to contact the manufacturer and confirm with them if the Intel® Optane™ Memory is indeed supported by your system.

Have a nice day.

Regards,

Diego V.

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Fri, 21 Sep 2018 17:31:52 GMT

system review

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

idata — Fri, 21 Sep 2018 17:48:08 GMT

Hi Z1KO,

Thank you for the report.

According to this information, the Intel® Optane™ Memory is not even recognized by the system.

However, considering the information I posted above that states your laptop model doesn't support the Intel® Optane® Memory, I strongly recommend you to contact Acer* and confirm with them if your laptop supports or not the module.

If it does, then they should be able to help you on setting it up. The process to setup the Intel® Optane™ Memory in laptops is not validated by us as it's different of setting it up in a desktop computer. There may be special settings specifically added by the manufacturer that we are not aware of, so the best recommendation is to contact them for better assistance.

Please let me know if you have any doubts.

Have a nice day.

Regards,

Diego V.

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

idata — Fri, 21 Sep 2018 17:54:06 GMT

Hi Z1KO,

I've just found this information from another Acer* community thread where some users discuss the compatibility with the module. They mention that probably connecting the module in the proper port will work, however they are not sure about it, so I still recommend you to contact Acer* directly and confirm this information.

Please take a look at the Acer* community thread here: https://community.acer.com/en/discussion/550348/does-acer-a515-51g-58gj-supports-intel-optane-memory-module https://community.acer.com/en/discussion/550348/does-acer-a515-51g-58gj-supports-intel-optane-memory-module

Have a nice day.

Regards,

Diego V.

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Sat, 22 Sep 2018 12:24:27 GMT

when I start intel RST it says your device is optane memory ready .but NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY intel_corp

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Sat, 22 Sep 2018 12:28:54 GMT

amazon sell 2 type of intel optane

1> Intel Optane Memory 16GB PCIe M.2 https://www.amazon.in/Intel-Optane-Memory-16GB-PCIe/dp/B06XSMTN31/ref=sr_1_1?ie=UTF8&qid=1537619122&sr=8-1&keywords=optane+16+gb Amazon.in: Buy Intel Optane Memory 16GB PCIe M.2 Online at Low Prices in India | Intel Reviews & Ratings

2> Intel Optane 16GB PCIe M.2 Memory Module (MEMPEK1W016GAXT)https://www.amazon.in/Intel-Optane-Memory-Module-MEMPEK1W016GAXT/dp/B0725RN4SZ/ref=sr_1_2?ie=UTF8&qid=1537619122&sr=8-2&keywords=optane+16+gb Amazon.in: Buy Intel Optane 16GB PCIe M.2 Memory Module (MEMPEK1W016GAXT) Online at Low Prices in India | Intel Reviews …

so maybe there is difference

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

MAFZA1 — Sat, 22 Sep 2018 12:34:49 GMT

I want to refer you on this video https://www.youtube.com/watch?v=wQLB9ckQrsI Live Review - Acer Aspire 5 โน้ตบุ๊ครุ่นใหม่ที่ใช้ Intel Optane เป็นรุ่นแรก พร้อมคุยเรื่อง SSD - YouTube

u can see in the description the model is describe

Acer Aspire 5 A515-51G 505G โน้ตบุ๊ครุ่นใหม่ที่ใช้ Intel Optane เป็นรุ่นแรก จะดียังไง ใช้งานลื่นไหม

สเปคเบื้องต้น

- Intel Core i5-8250U (1.60 GHz)

- NVIDIA GeForce MX150 (2GB GDDR5)

- 4 GB DDR4

- 1 TB 5400 RPM + 16 GB Intel Optane

- 15.6 inch (1920x1080) Full HD

- Windows 10

intel_corpintel_adminN.Scott.Pearson

Re: NO CMPATIBLE DISK FOR INTEL OPTANE MEMORY

idata — Mon, 24 Sep 2018 16:24:38 GMT

Hi Z1KO,

I'm not saying that the Intel® Optane™ Memory is not compatible with your laptop model, however I cannot confirm it either as there is no information about this in the Acer* website. Additionally, as I mentioned above, there are community threads in the Acer* site that states this laptop is not compatible with the module. That's why I recommend you to contact Acer* and confirm the compatibility of the module with this laptop model.

I have seen the video you shared, however I couldn't see any configuration of the Intel® Optane™ Memory, and since the video is in Thai, I couldn't understand what they were talking about.

My recommendation is to contact Acer* directly, and ask them if the module is indeed supported. If so, you can ask them if they have any guide or suggested instructions to enable the module.

Regarding to your concern about the modules available in Amazon*, they are the same. There is only two versions of the module: a 16GB version and a 32GB version.

On the other hand, you can try checking the BIOS settings to confirm they are properly set. You have to check the SATA mode selection is set to Intel RST Premium with Intel Optane, and the remapping setting is properly enabled. This may be done through the CSM setting and the PCIE Storage RAID Support option, however the available options and settings will depend on your specific motherboard model.

You can check in the following article the base requirements you need in order to setup the module, however as you are using a specific laptop model, it's better to contact Acer* for proper assistance on this: https://www.intel.com/content/www/us/en/support/articles/000023994/memory-and-storage/intel-optane-memory.html?_ga=2.121948233.392035189.1537805655-1716436649.1536075640 Overview and Requirements for Intel® Optane™ Memory

Regards,

Diego V.