topic Re: Optane Memory Error Code 0xA005004B in Intel® Optane™ Memory

Optane Memory Error Code 0xA005004B

SYang54 — Wed, 26 Dec 2018 22:00:43 GMT

An error occurred when try to enable accelerate my hdd. And I can't find any solution.

I attached SSU Scan Information.

Re: Optane Memory Error Code 0xA005004B

DiegoV_Intel — Thu, 27 Dec 2018 05:42:38 GMT

Hi SYang54,

Thank you for posting in the Intel® communities.

I understand you are getting the error code 0xA005004B when trying to setup the Intel® Optane™ Memory. I’ve seen this error code in other threads because the system drive doesn’t have an unallocated reserved space of at least 5MB at the end of the drive. The system drive partitions should look like in the picture below:

I recommend you to confirm if you have this reserved space at the end of the drive. In order to do so, open Disk Management by pressing the Windows* key + x, and then selecting the Disk Management option from the menu that will appear.

You can take a screenshot of Disk Management so that I can take a look at it too.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Optane Memory Error Code 0xA005004B

SYang54 — Thu, 27 Dec 2018 20:21:32 GMT

Thank you for advice.

But I am still getting problem to enable optane memory.

(I reserved 1gb space in my system drive like this screenshot.)

Is there any other way to solve this?

Re: Optane Memory Error Code 0xA005004B

DiegoV_Intel — Fri, 28 Dec 2018 01:54:00 GMT

Hi SYang54,

Thank you for the screenshot.

Could you please run the following commands in the command prompt to check your drives’ status?

Open the command prompt as Administrator.
Run the command diskpart.
Run the command list disk. Please take a screenshot of this output.

Additionally, could you please take a screenshot of the error message from the application?

I’ll be waiting for your response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Optane Memory Error Code 0xA005004B

SYang54 — Fri, 28 Dec 2018 06:39:29 GMT

Hi. I attached these screenshots.

I still encounter 0xA005004B error.

And I found somthing. I can accelerate my 2TB SSD under present setting.

But 3TB HDD shows 0xA005004B error.

Thanks.

Re: Optane Memory Error Code 0xA005004B

DiegoV_Intel — Fri, 28 Dec 2018 07:04:03 GMT

Hi SYang54,

Thank you for the information.

If you can accelerate the 2TB secondary drive, then it may be possible that you need to low-level format your 3TB secondary drive first in order to be accelerated by the Intel® Optane™ Memory.

On the other hand, I can see from the Disk Management screenshot that your 3TB drive has 2 partitions. You can only accelerate secondary drives that have only one partition like your 2TB drive which only has one partition. This may be also the reason why you only get this error when trying to accelerate the 3TB secondary drive.

The following article shows some third party tools that you can use to low-level format your drive. Once it’s formatted, initialize the drive using GPT partition style and only one partition. Then try to pair it with the module again: https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html

I hope you find this information useful.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Optane Memory Error Code 0xA005004B

DiegoV_Intel — Sat, 29 Dec 2018 02:59:52 GMT

Hi SYang54, Do you have any updates about this? Regards, Diego V. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Optane Memory Error Code 0xA005004B

SYang54 — Sat, 29 Dec 2018 19:33:08 GMT

Hi DiegoV_Intel.

Finally, I could accelerate my HDD by your advice. (One Partition)

Thank you for your kindness.

Re: Optane Memory Error Code 0xA005004B

DiegoV_Intel — Tue, 01 Jan 2019 01:54:25 GMT

Hi SYang54,

It’s great it is working fine now!

Thank you for confirming our suggestion solved the issue.

If you ever have another issue or concern about the Intel® Optane™ Memory, feel free to post a new thread. We’ll try to help you in any way possible.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation