topic Re: Optane 32GB failure with ASSERT_BA3C0 error code in Intel® Optane™ Memory

Optane 32GB failure with ASSERT_BA3C0 error code

SS21 — Tue, 02 Oct 2018 16:14:40 GMT

Hello,

My 32GB Optane drive has failed and it's no longer possible to create a NVMe queue on it.

Further investigation using the Linux 'nvme' command indicates a health status of 'ASSERT_BA3C0',

I believe this is firmware error rather than a hardware issue?

# nvme intel id-ctrl /dev/nvme0

health : *ASSERT_BA3C0

Does anyone from Intel know what exactly this error means?

As a last resort I've tried updating the firmware using the Intel firmware update tool but to no avail (see below).

Many Thanks,

Stefan.

Linux dmesg output:

[ 704.421253] nvme nvme0: pci function 0000:01:00.0

[ 704.636769] nvme nvme0: Could not set queue count (16390)

[ 704.636776] nvme nvme0: IO queues not created

Linux 'nvme' output:

# nvme intel id-ctrl /dev/nvme0

NVME Identify Controller:

vid : 0x8086

ssvid : 0x8086

sn : PHBT71560349032E

mn : INTEL MEMPEK1W032GA

fr : K3110310

rab : 0

ieee : 5cd2e4

cmic : 0

mdts : 5

cntlid : 0

ver : 0

rtd3r : 0

rtd3e : 0

oaes : 0

ctratt : 0

rrls : 0

oacs : 0x6

acl : 3

aerl : 3

frmw : 0x2

lpa : 0x2

elpe : 63

npss : 0

avscc : 0

apsta : 0

wctemp : 0

cctemp : 0

mtfa : 0

hmpre : 0

hmmin : 0

tnvmcap : 0

unvmcap : 0

rpmbs : 0

edstt : 0

dsto : 0

fwug : 0

kas : 0

hctma : 0

mntmt : 0

mxtmt : 0

sanicap : 0

hmminds : 0

hmmaxd : 0

nsetidmax : 0

sqes : 0x66

cqes : 0x44

maxcmd : 0

nn : 0

oncs : 0x46

fuses : 0

fna : 0x4

vwc : 0

awun : 0

awupf : 0

nvscc : 0

acwu : 0

sgls : 0

subnqn :

ioccsz : 0

XXX...

Re: Optane 32GB failure with ASSERT_BA3C0 error code

idata — Tue, 02 Oct 2018 22:21:32 GMT

Hello stefs,

Thank you for contacting Intel® Technical Support.

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, read the information carefully and follow the instructions below:

-Based on the https://www.intel.com/content/www/us/en/support/articles/000023994/memory-and-storage/intel-optane-memory.html Overview and Requirements for Intel® Optane™ Memory

The basic requirements to run Intel Optane memory are:

7th Generation (or newer) Intel® Core™ Processor. See here for specific details
Intel® 200 Series Chipset (or newer).
Intel Optane memory ready UEFI BIOS. Legacy BIOS mode isn't supported

Intel® BIOS SATA controller mode set to "Intel® RST...."
Remapping enabled on the PCIe slot connecting the Intel® Optane™ memory module. (see the motherboard vendors user manual for more information)
Windows® 10 x64.
Intel Rapid Storage Technology 15.5 or newer driver

Note: Some features/capabilities are only supported on later drivers, so it's recommended to always use the latest supported on your platform
Drive to be accelerated1:

SATA-based boot drive

SATA-based data/secondary drive acceleration is supported on select Processor/Chipsets and Intel® RST drivers.

GPT Partition table
5MB available at the end of the disk

Important note:

Intel Optane memory can only accelerate SATA-based drives (SSD, SSHD, HDD). You can use it with 2.5", 3.5", or M.2 form factor drives as long as they're connected with chipset lanes.

- Based on the https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-memory.html Frequently Asked Questions for Intel® Optane™ Memory

What operating systems does Intel® Optane™ memory support when used for system acceleration?

Intel® Optane™ memory requires Windows 10 64-bit to be used as a system accelerator.

Is Linux* supported when using Intel® Optane™ memory for system acceleration?

No, the accelerated SATA drive must be running Windows 10 64-bit.

I intend to have multiple operating systems on my system across multiple drives. Can Intel® Optane™ memory boost the performance of multiple drives?

No, Intel® Optane™ memory can accelerate one SATA-based drive.

Can I use the Intel® Optane™ memory module as a standalone boot or data drive instead of system acceleration?

You may use Intel® Optane™ memory as a standalone NVMe* SSD. However, we don't support this configuration.

-Please, notice that your Optane memory is already running the latest version of the firmware available the version K3110310.

-This being said in order to continue with the troubleshooting we need you to install Windows 10 x64 in a compatible PC and to try to accelerate your primary HDD using your Optane memory and to let us know the results.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Optane 32GB failure with ASSERT_BA3C0 error code

idata — Tue, 09 Oct 2018 22:34:04 GMT

Hello stefs.

Thank you for having contacted Intel Technical Support.

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation