topic Re: Unsupported system BIOS in Intel® Optane™ Memory

Unsupported system BIOS

NThon — Thu, 27 Sep 2018 15:37:04 GMT

I cant enable my Optane memory. I use 850 EVO to boot Windows, with GPT format and a WD HDD 1TB for data, Optane 32GB correct M2 slot

My mainboard is AsRock B360 Gaming K4. I go into Bios and disable CSM, and activate Intel RST for SATA

Re: Unsupported system BIOS

idata — Thu, 27 Sep 2018 17:44:32 GMT

Hello thonga4,

Thank you for contacting Intel® Technical Support.

As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, please, take the following information into consideration:

Based on the https://www.intel.com/content/www/us/en/support/articles/000024113/memory-and-storage/intel-optane-memory.html Error Codes and Messages While Enabling and Disabling Intel® Optane™ Memory

Unsupported BIOS

Unsupported System Drive

Error Enabling Intel® Optane™ Memory

Unsupported System BIOS or System BIOS is set in Legacy Mode.

Contact your BIOS vendor for the latest version and support.

Error Code: 0xA008002DThe error message only applies to Intel® Optane™ Memory user interface.Your BIOS doesn't support Intel Optane Memory or your BIOS mode is in Legacy Mode.

Action:

1. Contact your BIOS vendor and get a new BIOS version.

2. Backup all files on your system.

3. Update your BIOS.

4. Set SATA Controller mode to RST Premium mode.

5. Set BIOS mode to UEFI. Contact your BIOS vendor about how to change the mode. Different vendors have different methods. We recommend disabling CSM.

6. Reinstall your operating system if it doesn't wake up.

Please take into consideration your motherboard http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20B360%20Gaming%20K4.pdf manufacturer manual guidelines like:

** Supports Intel® OptaneTM Technology (M2_1 only)

We recommend you to contact your original equipment manufacturer (OEM) Asrock* in your case in order to get the recommended BIOS configuration or a BIOS update.

We hope you find this information helpful.

Best regards,

Josh B.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Unsupported system BIOS

idata — Tue, 02 Oct 2018 18:12:33 GMT

Hello thonga4,

Thank you for having contacted Intel Technical Support.

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Unsupported system BIOS

NThon — Wed, 03 Oct 2018 00:28:59 GMT

Thanks for your support. But My problem is still not resolved. I have contacted Asrock but have not resolved yet

So i still need further assistance

Re: Unsupported system BIOS

idata — Thu, 04 Oct 2018 00:23:26 GMT

Hello thonga4,

Thank you for your reply.

Please follow the guides and indications of your OEM regarding the BIOS settings necessary to use the Optane memory, a useful link that includes videos and other information from Asrock* is the following:

https://www.asrock.com/feature/IntelOptane/ https://www.asrock.com/feature/IntelOptane/

As stated in our previous post if after trying this you are still not able to accelerate your HDD using Optane please reinstall your operating system.

We will be waiting for your response. If you have any questions, feel free to ask.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Unsupported system BIOS

idata — Tue, 09 Oct 2018 22:45:46 GMT

Hello thonga4,

Thank you for having contacted Intel Technical Support.

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Unsupported system BIOS

NThon — Sat, 13 Oct 2018 14:30:58 GMT

Can you help me test my CPU has support to run with the Optane?

This is a detail log file my CPU and mainboard. I changed to another motherboard but it still failed

Thanks

Re: Unsupported system BIOS

idata — Tue, 16 Oct 2018 02:45:38 GMT

Hello thonga4,

Thank you for your reply and the information provided.

As I understand from the first logs you provided your CPU is an https://ark.intel.com/products/126684/Intel-Core-i7-8700K-Processor-12M-Cache-up-to-4-70-GHz- Intel® Core™ i7-8700K Processor and based on the new logs your new motherboard is an https://www.asus.com/Motherboards/ROG-STRIX-B360-F-GAMING/ ASUS ROG STRIX B360-F GAMING with an https://ark.intel.com/products/133332/Intel-B360-Chipset?q=Intel%C2%AE%20B360 Intel® B360 Chipset. This being said we recommend you to review the https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html Software and Platform Support for Intel® Optane™ Memory that includes all the information about the supported hardware for Optane.

In your case, it seems to be the following

Desktop Processor FamilySupported SKUsSupported ChipsetsSupported Driver Version8th Generation Intel® Core™ i7 Processorshttps://ark.intel.com/products/126684/Intel-Core-i7-8700K-Processor-12M-Cache-up-to-4_70-GHz Intel® Core™ i7-8700K Processor

https://ark.intel.com/products/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4_60-GHz Intel® Core™ i7-8700 Processor

https://ark.intel.com/products/129948/Intel-Core-i7-8700T-Processor-12M-Cache-up-to-4_00-GHz Intel® Core™ i7-8700T Processorhttps://ark.intel.com/products/125903/Intel-Z370-Chipset Intel® Z370 Chipset*

https://ark.intel.com/products/133284/Intel-H370-Chipset Intel® H370 Chipset

https://ark.intel.com/products/133332/Intel-B360-Chipset Intel® B360 Chipset

https://ark.intel.com/products/133282/Intel-Q370-Chipset Intel® Q370 Chipset16.0.2 or later

*System BIOS update required. Contact Motherboard Vendor.

We recommend you to follow your original equipment manufacturer (OEM) http://dlcdnmkt.asus.com/microsite/Optane-Memory-SOP.pdf guidelines on how to setup Optane and your https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX-B360-F_GAMING/E13590_ROG_STRIX_B360-F_GAMING_UM_WEB.pdf motherboard manual.

In case that further assistance is required, we will highly appreciate if you can provide us with a new copy of the SSU logs to check your new motherboard configuration.

We hope you find this information helpful.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Unsupported system BIOS

NThon — Tue, 16 Oct 2018 10:56:13 GMT

Here is new SSU. Thanks

Re: Unsupported system BIOS

idata — Tue, 16 Oct 2018 18:20:47 GMT

Hello thonga4,

Thank you for your reply.

In order to further assist you we will like to know the following information:

Did you reinstall your OS after switching the motherboards?
Did you leave the unallocated space of at least 5MB on the booting HDD (Samsung SSD 850 EVO 120GB)?
Is the error the same as before when trying to accelerate your secondary drive or is the system giving you a new error code?
Can you provide us with a screenshot of the "Disk management" of windows showing all your drives and partitions?
It may be possible as well that the Intel® Optane™ Memory has to be cleaned. You can clean the module following these steps:

-Open the Command Prompt as Administrator.

-Run the command diskpart.

-Run the command list disk. Please take note of the ID associated with the Intel® Optane™ Memory. If possible please take a screenshot of this output too as it shows useful data.

-Run the command select disk . Make sure to use the ID from the previous step.

-Run the command clean all. This will start the cleaning process on the Intel® Optane™ Memory. The process will delete all data so make sure you are selecting the correct unit.

-After doing this and making sure your BIOS is configured properly, try again to enable the module and let us know the results.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Unsupported system BIOS

idata — Mon, 22 Oct 2018 23:26:03 GMT

Hello thonga4,

Thank you for having contacted Intel Technical Support.

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation