topic Re: Cannot enable Optane memory what I am doing wrong? in Intel® Optane™ Memory

Cannot enable Optane memory what I am doing wrong?

BKole — Mon, 01 Jan 2018 10:51:35 GMT

Hello,

I have fresh installed Win10 x64 Home in UEFI mode, configuration is fairy simple:

Intel i5 7500 CPU
AsRock B250M Pro4 MBO with latest BIOS available (v2.10)
Toshiba HDWD110 SATA HDD, 1TB - didn't do any partitions manually, all is setup by default during OS installation
Intel Optane 32 GB module
Boot mode is UEFI

I have checked BIOS configuration numerous times, everything should be good:

SATA mode is set for Intel RST, not AHCI
Remapping is enabled for the PCIe-M.2 ports
CSM is disabled

Device manager recognizes Optane module as as INTEL MEMPEK1W032GA disk drive of 27.25 GB size.

I have tried with latest driver available (15.9.0.1015), and also with older driver that should be certified with AsRock MBOs: 15.5.0.1051. I have tried installation with Intel setup package (SetupOptaneMemory.exe), and also with AsRock's 1-click-install utility, but in both cases, result is that Optane cannot be enabled... I have tried everything I could think of, reinstalled Windows from the scratch three times, removed all extra partitions on SATA disk, checked every option in BIOS, but still nothing... I have enclosed system info generated from Intel System Support Utility, and also screen shot of Disk Management. Any help would be appreciated.

Regards,

Boran

Re: Cannot enable Optane memory what I am doing wrong?

idata — Mon, 01 Jan 2018 18:01:56 GMT

Hi RanBo0303,

Thank you for contacting our support community. We understand your situation regarding the

Intel® Optane™ Memory.

In order to better understand your situation, could you please confirm the following information:

*Could you please let us know which M.2 and SATA ports are you using to connect the drive and the Optane™?

*Can you please attach a screenshot of the error message that you get when you try to enable Optane™.

*Please provide us with the logs located here: C:\Users\[your user name]\Intel\Logs

We look forward to hearing back from you.

Regards,

Junior M.

Re: Cannot enable Optane memory what I am doing wrong?

BKole — Mon, 01 Jan 2018 18:54:29 GMT

Hello,

thank you for quick reply, everything now works perfectly!

The solution was actually very simple - I have just switched M.2 port in which Optane was plugged in, and voila - it suddenly works !

As soon as I read your reply I checked on which M.2 port this setting for remapping applies to and I realized that it is for M.2_2, and NOT M.2_1, which I have used previously. So, I have just moved it from M.2_1 to M.2_2 and now it works as advertised. Acceleration in quite visible and it works GREAT! Thx!

Best regards,

Boran

Re: Cannot enable Optane memory what I am doing wrong?

idata — Mon, 01 Jan 2018 19:06:59 GMT

Hi RanBo0303,

We are glad to hear that your situation has been resolved.

If you have further questions then feel free to contact us again.

Regards,

Junior M.