topic Re: My Optane Memory sofware ran into a problem in Intel® Optane™ Memory

My Optane Memory sofware ran into a problem

KTian — Sat, 29 Sep 2018 10:06:50 GMT

The software ran into a problem,the error code is 0xA005004E.

I installed and uninstalled the software many times,then the problem happened.

Here is my conputer configuration:

cpu i7 8750h

gpu GTX1060 6G mobile

chipset intel cannon cake HM370

hard drive:

nvme:

INTEL MEMPEK1W016GA

SAMSUNG MZVLW128HEGR-00000 37 °C

sata:

TOSHIBA MQ04ABF100

picture:

Re: My Optane Memory sofware ran into a problem

idata — Mon, 01 Oct 2018 19:42:54 GMT

Hello Karthus-Tian,

Thank you for contacting Intel® Technical Support.

As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:

The SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.

2- When finished downloading it, open it.

3- Mark the box "Everything" and then click "Scan.

4- When finish scanning, click "Next."

5- Click on "Save."

6- Attach the file to your reply.

A screenshot of the "Disk Management" of windows showing all your HDDs and partitions.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: My Optane Memory sofware ran into a problem

idata — Tue, 09 Oct 2018 22:42:21 GMT

Hello Karthus-Tian,

Thank you for having contacted Intel Technical Support.

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation