topic Re: Optane issues - error in Intel® Optane™ Memory

Optane issues - error

mkokk — Thu, 13 Jul 2017 13:38:37 GMT

I've been trying to get this optane stick to work everyday for a week and now optane wont work because my operating system needs to be installed on a SATA controller equipped with Rapid Storage Tech ? At least that's what the new error is telling me.

What does that even mean ? it makes it sound like I need to plug my HDD into a different SATA port, which I've tried.

Optane wont work because my HDD and OS isn't on a SATA controller that uses RTS ? I have a brand new z270 EVGA FTW-K mobo. I currently have the latest RST optane drivers.

Re: Optane issues - error

idata — Thu, 13 Jul 2017 15:31:04 GMT

Hello jadedhesher,

We understand that you're having a hard time getting system acceleration enabled.

The first thing that we need to make sure of is that you're using the latest BIOS release for your motherboard:

- https://www.evga.com/support/download/showdlinfo.aspx?id=12625&type=N&acctype=BIOS&accversion=1.03&part_number=132-KS-E277 EVGA Z270 FTW-K* BIOS 1.03 Update (adds Optane™ compatibility).

NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

After this, the next requirement is for your BIOS to be operating in full UEFI mode, not legacy: Go to your BIOS > Navegate to BOOT > Locate CSM Configuration > Make sure "Launch CSM" is set to "Disable." If this is not the case, let us know, as you may need to reinstall or convert your OS to UEFI mode (simply changing this setting may result in BSoD).

Once these settings have been confirmed, we can take a closer look at your error message. Would it be possible for you to share the following information with us?

1. Screenshot of the Intel® Optane™ Memory Software error message.

2. Screenshot of your setup from Disk Management (Right-click the Start menu icon > select Disk Management from drop down).

3. Which SATA port is your boot drive connected into?

We look forward to hearing back from you.

Best regards,

Carlos A.

Re: Optane issues - error

mkokk — Thu, 13 Jul 2017 21:46:05 GMT

The bios has been updated and bios has been in full UEEFI mode. I'm currently plugged into SATA 3/6G port 3 at the bottom. My Optane stick is installed in my second m.2 slot, as my first slot is directly under my video card. I was worried it would get hot so I have it in m.2 slot 2.

Thank you for replying and helping me, i'm super frustrated and just want this thing to work.

Re: Optane issues - error

idata — Thu, 13 Jul 2017 22:52:57 GMT

Hello jadedhesher,

The manual for your motherboard isn't entirely clean on whether SATA ports 2 and 3 use chipset lanes or not. Unless you have already tested this, let's connect your hard drive to the SATA 0 and try to run the setup again. While this port shares lanes with the M.2 slot where you have the Optane™ Memory installed, this only matters for M.2 SATA drives. Optane™ Memory is NVMe*, so there should be no issues.

I am able to confirm that your memory module is installed in the correct M.2 slot. From your manual it seems that both meet the requirement of using chipset lanes.

The second part of the error mentions that your SATA Controller must be set to RAID mode. However, you can't just switch this manually, as it may result in a BSoD. There are methods to do so, but in most boards this is not required unless you're performing a clean installation of the operating system. Since all the documentation I was able to find for your board seems to be "pre-Optane™ Memory", I can't confirm if your BIOS has the capability of allowing our software to make the switch for you, which how this is normally done.

If switching your drive to SATA_0 still results in the same error, please send us a screenshot (or a picture) of your BIOS menu from where the SATA or Controller mode can be selected.

Best regards,

Carlos A.

Re: Optane issues - error

mkokk — Thu, 13 Jul 2017 23:48:43 GMT

I tried putting it in 0 and windows wouldn't boot. It just goes to bios.

and I can't send pictures of my bios because I don't have a usb stick.

Re: Optane issues - error

idata — Fri, 14 Jul 2017 13:12:15 GMT

Hello jadedhesher,

Don't worry. I'm not sure who's idea it was to make it this way, but only you can see your actual name. Other users and the internet in general will only ever see your user name.

With your boot drive in the SATA_0 slot the system boots straight to BIOS, but does it detect the drive, or not at all on that position? On a side note, if your fast SSD is a SATA drive, you can still benefit from Optane™, although it is better to accelerate a slow drive and use the fast one as secondary (or on another system).

We're still looking through your motherboard's manual for possible reasons behind this error, in the meantime, please share with us the Intel® Optane™ Memory logs located under C:\Users\[your user name]\Intel\Logs\

Best regards,

Carlos A.

Re: Optane issues - error

CFord2 — Fri, 14 Jul 2017 20:18:59 GMT

I got my 32GB Optane Memory stick working just fine as a standalone drive in an X99 rig.

If I can help you man, I will.

No need to send the stick back, this is the fastest SSD on the planet right now, although yea, the capacity is very small.

I was able to install Win10 64 and Microsoft Office 2016 and AMD workstation video drivers and Acronis etc, on a single stick, with great success on my work rig.

Cannot wait for the Intel 900P SSD to launch.

http://i1042.photobucket.com/albums/b429/WilsonSammy777/IMG_1356_zpses2foews.jpg

Re: Optane issues - error

mkokk — Fri, 14 Jul 2017 20:42:39 GMT

>>> 7/12/2017 16:13:40:043

[Install Configuration]

Installer Version: 1.7.25.0

Compile date = Thu Nov 3 14:04:12 2016

OS command line = D:\Drivers\Graphics\win64\Setup.exe

Effective command line =

Windows Version = Windows 10

Platform = 64 bit

Core Version = 3.0.1 (IIF2++)

System up time = 3111 sec

Source: D:\Drivers\Graphics\win64

[Languages]

0401 - D:\Drivers\Graphics\win64\Lang\ar-SA\setup.exe.mui

0405 - D:\Drivers\Graphics\win64\Lang\cs-CZ\setup.exe.mui

0406 - D:\Drivers\Graphics\win64\Lang\da-DK\setup.exe.mui

0407 - D:\Drivers\Graphics\win64\Lang\de-DE\setup.exe.mui

0408 - D:\Drivers\Graphics\win64\Lang\el-GR\setup.exe.mui

0409 - D:\Drivers\Graphics\win64\Lang\en-US\setup.exe.mui

0C0A - D:\Drivers\Graphics\win64\Lang\es-ES\setup.exe.mui

040B - D:\Drivers\Graphics\win64\Lang\fi-FI\setup.exe.mui

040C - D:\Drivers\Graphics\win64\Lang\fr-FR\setup.exe.mui

040D - D:\Drivers\Graphics\win64\Lang\he-IL\setup.exe.mui

041A - D:\Drivers\Graphics\win64\Lang\hr-HR\setup.exe.mui

040E - D:\Drivers\Graphics\win64\Lang\hu-HU\setup.exe.mui

0410 - D:\Drivers\Graphics\win64\Lang\it-IT\setup.exe.mui

0411 - D:\Drivers\Graphics\win64\Lang\ja-JP\setup.exe.mui

0412 - D:\Drivers\Graphics\win64\Lang\ko-KR\setup.exe.mui

0414 - D:\Drivers\Graphics\win64\Lang\nb-NO\setup.exe.mui

0413 - D:\Drivers\Graphics\win64\Lang\nl-NL\setup.exe.mui

0415 - D:\Drivers\Graphics\win64\Lang\pl-PL\setup.exe.mui

0416 - D:\Drivers\Graphics\win64\Lang\pt-BR\setup.exe.mui

0816 - D:\Drivers\Graphics\win64\Lang\pt-PT\setup.exe.mui

0418 - D:\Drivers\Graphics\win64\Lang\ro-RO\setup.exe.mui

0419 - D:\Drivers\Graphics\win64\Lang\ru-RU\setup.exe.mui

041B - D:\Drivers\Graphics\win64\Lang\sk-SK\setup.exe.mui

0424 - D:\Drivers\Graphics\win64\Lang\sl-SI\setup.exe.mui

041D - D:\Drivers\Graphics\win64\Lang\sv-SE\setup.exe.mui

041E - D:\Drivers\Graphics\win64\Lang\th-TH\setup.exe.mui

041F - D:\Drivers\Graphics\win64\Lang\tr-TR\setup.exe.mui

0804 - D:\Drivers\Graphics\win64\Lang\zh-CN\setup.exe.mui

0404 - D:\Drivers\Graphics\win64\Lang\zh-TW\setup.exe.mui

User default LangID: 0x409

User default UI language: 0x409

Loaded language 0409

[Checking requirements]

* Enabling DPIAware was successful

Checking for admin rights

Admin rights OK

Checking OS

OS check OK

Checking .NET configuration

Check Pass. Found ID: 8 , Min ID: 4

.NET check OK

[Scanning drivers]

Scanning drivers

Found INF = D:\Drivers\Graphics\win64\DisplayAudio\10.22\IntcDAud.inf

Found INF = D:\Drivers\Graphics\win64\DisplayAudio\6.16\IntcDAud.inf

Found INF = D:\Drivers\Graphics\win64\Graphics\igdlh64.inf

[INF Info]

INF = D:\Drivers\Graphics\win64\DisplayAudio\10.22\IntcDAud.inf

* Section Key not found in INF

Date = 10/05/2016

Version = 010.22.00.96

ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}

PackageInfo.Name = DAUDIO

PackageInfo.Sequence = 0

Manufacturer = Intel,NTAMD64.6.2

Resolved Manufacturer = Intel.NTAMD64.6.2

Inf supports 64 bit.