topic Re: Gigabyte Bios Mode not Compatible with Optane Memory in Intel® Optane™ Memory

Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 18:15:38 GMT

How do I get the Bios and Optane to recognize each other or work? I have a new Gigabyte Aorus Z370, the bios has been updated to F6. Intel I7 8700K. New Intel Optane 32GB installed in correct M2 slot. Upon running SetupOptaneMemory app it says Bios configuration not compatible with Optane memory. I am trying to have Optane speed up a 10GB secondary storage drive that is new and Basic. Win10 64 is running on a separate SSD. The Optane drive is installed, set to Basic in disk manager, but unformatted (unallocated). The 10GB drive is set to basic in disk manager, and also unformatted (unallocated). I added a 7 MB partition to the end of the 10GB drive. If I go into Bios and disable CSM, and activate Intel RST for SATA per the Optane instructions, the whole system cannot boot to Windows and keeps booting to the Bios screen. What am I missing?

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Fri, 29 Jun 2018 19:30:21 GMT

Hello mvachon,

Thank you for your interest in the Intel® Optane™ Memory.

I understand you are experiencing certain difficulties setting up your system.

You mention that the drive you want to accelerate is unformatted, please keep in mind the following (https://www.intel.com/content/www/us/en/support/articles/000027987/memory-and-storage.html https://www.intel.com/content/www/us/en/support/articles/000027987/memory-and-storage.html):

Please format the secondary drive accordingly and try again.

In case you have any update or question, don't hesitate to contact us.

Regards,

Andres V.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 20:35:21 GMT

Okay, I got that set up correctly. One of the forums suggested I needed to move my Windows drive from MBR to GPT. So I did that. But now I'm getting the message "Unsupported System Drive Last Partition."

However, I have formatted the drive as so:

I believe the next step was supposed to be set up the Bios with CSM disabled, but if I do that the system freezes and crashes upon next reboot.

So, I think the "Unsupported System Drive Last Partition" is due to Optane trying to use my Windows drive, which does not have the correct last partition.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 20:36:24 GMT

Error code 0xA001004E

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 20:47:46 GMT

Here are a couple of the log files.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Fri, 29 Jun 2018 20:51:33 GMT

Hello mvachon,

As stated here https://www.intel.com/content/www/us/en/support/articles/000024113/memory-and-storage/intel-optane-memory.html https://www.intel.com/content/www/us/en/support/articles/000024113/memory-and-storage/intel-optane-memory.html, error message 0xA001004E is associated to not having at least 5 MB of continuous unallocated space at the end of the drive you would like to accelerate.

Could you please provide visual aid that your secondary drive is formatted with a GPT partition and that it has the adequate unallocated space?

Additionally, please attach the report generated by the Intel® System Support Utility for Windows* (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-).

Finally, could you please tell me which ports you are using to connect the drives and the memory to the motherboard?

I'll be waiting for your response.

Regards,

Andrés

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 21:01:17 GMT

Thanks for the help! As you can see here, the drive is GPT.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 21:04:12 GMT

Here is the Intel SSU report.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 21:09:13 GMT

And then for the ports.

My Windows OS is on the Samsung 850 SSD. On SATA Port 0.

The Optane chip is on the M2P_32G M.2 port of the gigabyte MB.

The target secondary drive is WDC WD100EFAX-68LHPN0 on SATA Port 1, called V: Vachon.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Fri, 29 Jun 2018 22:04:20 GMT

Hello M V,

Thank you for the information provided.

Since you mention that the Optane Memory is connected to the M2P_32G M.2 port, is the PCIe Storage Dev on Port 21 set to RST Controlled?

Additionally, could you please test connecting the secondary SSD to a different SATA port in order to discard the possibility that the issue may be due to lane sharing?

I'll be waiting for your response.

Regards,

Andres V.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 22:12:44 GMT

Whenever I try to enable Port 21 set to RST Controlled, I can no longer boot my machine.

When I disable CSM, Activate RST, and set this port to RST Controlled, I lose the ability to boot to the Windows drive.

I rebooted with the drive installed to another SSD port, and that seemed to have no effect. The Gigabyte manual says the M2P_32G does not share a lane with the hard drive SSD ports, but it does share a lane with the PCIEx4 sitting below it.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Fri, 29 Jun 2018 23:01:29 GMT

Hello M V,

During the BIOS configuration, after disabling CSM Support, and setting the "PCIe Storage Dev on Port" as "RST Controlled", are you also setting the "SATA Mode Selection" as "Intel RST Premium" and disabling the "Use RST Legacy OROM" option?

Regards,

Andres V.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 23:09:06 GMT

Trying those steps together crashes my system.

I can disable CSM support by itself, and upon reboot they OS works.

But when I try the next steps of:

a) changing SATA from AHCI to Intel RST premium, and

b) RST Controlled, and

c) Disabling RST Legacy OROM,

the system crashes upon next reboot. BSOD. And none of the SATA drives are recognized, including the Optane drive. If I switch SATA back to AHCI, the system will boot back up okay.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Fri, 29 Jun 2018 23:17:07 GMT

Hello mvachon,

Thank you for all the information you have provided so far.

I'll now proceed to analyze the documents you have attached, as well as the steps that you have followed so far. As soon as I have relevant information I'll contact you through this thread.

Thank you for your patience.

Regards,

Andres V.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

MV13 — Fri, 29 Jun 2018 23:27:43 GMT

Thank you sir! I really do appreciate you giving this some thought. I'll keep troubleshooting and see if I can figure out the problem.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Mon, 02 Jul 2018 15:30:36 GMT

Hello mvachon,

Could you please try a reinstallation of Windows* 10 (but taking into the account the following suggestions)?

We recommend you to keep the BIOS settings, physically remove the Optane memory and other drives, after that, you can reinstall the operating system. Also, we recommend you to keep 5MB of unallocated space during the partitions set up.

Once Windows* 10 is installed then you can physically connect Optane memory and other drives and try again.

I'll be waiting for your response.

Regards,

Andres V.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Fri, 06 Jul 2018 14:43:16 GMT

Hello mvachon,

I was wondering if you have any updates regarding the reinstallation of the OS and subsequent setup of the Optane memory module.

Regards,

Andres V.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

NAven — Tue, 10 Jul 2018 01:54:02 GMT

Having this exact same issue. I'm not reinstalling windows, as it is obviously a BIOS issue. The BIOS will not recognize the drives.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

NAven — Tue, 10 Jul 2018 01:54:42 GMT

I will be sending this Optane crap straight back to Amazon if I can't get an idea on how to actually make it work.

Re: Gigabyte Bios Mode not Compatible with Optane Memory

idata — Tue, 10 Jul 2018 14:15:02 GMT

Hello Trun,

Thank you for your interest in the Intel® Optane™ Memory.

In case you would like us to try to help you solve the issue, please attach the report generated by the Intel® System Support Utility for Windows* (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-)? Also please share what kind of troubleshooting you have performed so far.

I'll be waiting for your response.

Regards,

Andres V.