topic Unsupported Bios Mode in Intel® Optane™ Memory

Unsupported Bios Mode

PS10 — Fri, 09 Jun 2017 04:30:29 GMT

Hello!

I am running a Gigabyte Z270X-Gaming 7 board. I have updated the BIOS to version 6, this version is Optane ready, as per the notes. When I go to install the software it tells me Unsupported BIOS Mode. Your system BIOS configuration is not compatible with Intel Optane Memory.

I am running in UEFI boot as I am using an M.2 SSD as well, the only way I could install Windows.

Suggestions?

Thanks!

Re: Unsupported Bios Mode

PS10 — Fri, 09 Jun 2017 16:30:25 GMT

So I had to convert the OS drive from MBR to GPT, silly me. Then I could change the bootup drive in the bios to UEFI and not legacy. Software is now installed.

Re: Unsupported Bios Mode

idata — Fri, 09 Jun 2017 17:23:52 GMT

Hello overloadu,

We're glad you were able to find the solution to your problem. If you have any further issues, feel free to contact us again.

Best regards,

Carlos A.

Re: Unsupported Bios Mode

PS10 — Sat, 10 Jun 2017 01:33:36 GMT

Hello Carlos,

Is there an issue running the ADATA XPG SX8000 NVMe M.2 PCIe x4 SSD, 256GB with Optane memory? When I install the software it reboots, then it is says inaccessible boot device. When I look in the Bios the Intel Raid Optane is selected, I have to change it back to boot.

Re: Unsupported Bios Mode

idata — Mon, 12 Jun 2017 18:02:42 GMT

Hello overloadu,

Intel® Optane™ Memory will only work with SATA based boot drives. You will have no issues with NVMe* drives, but these are not supported for system acceleration.

Do keep in mind that if you have previously paired your Optane™ memory module with your boot drive it will be important to disable it before making changes to your boot order.

Best regards,

Carlos A.

Re: Unsupported Bios Mode

idata — Mon, 19 Jun 2017 23:35:02 GMT

Hello overloadu,

We hope your questions have been cleared up. If you need any further assistance, do let us know.

Best regards,

Carlos A.