topic Re: How to fix "Cannot Enable Intel Optane Memory" problem? in Intel® Optane™ Memory

How to fix "Cannot Enable Intel Optane Memory" problem?

Star4461 — Sat, 29 Dec 2018 02:48:55 GMT

I want to setup it, however, I get an error message in the Intel Optane Memory application saying "Cannot Enable Intel Optane Memory" .

Underneath it says "Your system appears to be Intel Optane memory ready but no Intel Optane memory modules were detected in your computer. Please install a compatible module. Visit intel.com/support/optane-memory for more information."

What should I do? I tried visiting the link but couldn't find the answer... Thanks in advance.

Re: How to fix "Cannot Enable Intel Optane Memory" problem?

LeonWaksman — Mon, 31 Dec 2018 00:29:16 GMT

Can you describe your system? Hardware configuration?

Leon

Re: How to fix "Cannot Enable Intel Optane Memory" problem?

JosafathB_Intel — Thu, 03 Jan 2019 01:42:10 GMT

Hello Star4461, This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: How to fix "Cannot Enable Intel Optane Memory" problem?

JosafathB_Intel — Tue, 08 Jan 2019 10:10:39 GMT

Hello Star4461, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation