topic Re: Problem pinning applications using the 'Intel Optane Memory and Storage Management; app. in Intel® Optane™ Memory

Problem pinning applications using the 'Intel Optane Memory and Storage Management; app.

BMoly — Sat, 08 Feb 2020 00:15:52 GMT

I have been having problems pinning certain applications using the Optane app. They would generate a file access error in the app.

Intel customer support couldn't help, but I managed to work out that if the executable extension was capitalised, then it wouldn't pin. If I changed it to lower case it would!

So WINWORD.EXE doesn't pin, but WINWORD.exe does. Crazy.

Thanks Intel!

Re: Problem pinning applications using the 'Intel Optane Memory and Storage Management; app.

JosafathB_Intel — Sat, 08 Feb 2020 05:34:38 GMT

Hello BMoly,

Thank you for contacting Intel Technical Support.

We noticed that you have an open case with our advanced technical support department that is related to the same topic. We will continue to provide you with support in your open case.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel