topic Intel Optane not detected in Intel® Optane™ Memory

Intel Optane not detected

MAlon1 — Thu, 03 Jan 2019 02:50:16 GMT

Hi all.

I bougth a new PC with a i9 9900k 2x SSD M2 970 (500GB) and 1x SSD SATA samsung 1GB.

I had a intel optane module (32gb) and i try to install in this computer. I configured the BIOS correctly (CSM disable) but when i start the computer and install de RST drivers my optane module is not detected. I try to clean all with diskpart and reinstall windows (W10 profesional with key) but the optane is still not recognize.

I don't know why the "reset non optane" option didn't appear in BIOS.

Thanks a lot and sorry for my english.

Re: Intel Optane not detected

VARADHARAJAN — Thu, 03 Jan 2019 23:33:48 GMT

set sata controller as RAID mode in bios , for more information about all configurations visit below sites

Frequently Asked Questions for Intel® Optane™ Memory ,visit below site

https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-memory.html

For installing optane memory software, read the pdf file which can be download from intel site

https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf

Secondary/Data SATA Drive Acceleration with Intel® Optane™ Memory

https://www.intel.com/content/www/us/en/support/articles/000027987/memory-and-storage.html

Intel optane memory software 16.8.0.1000 direct download link from intel website

https://downloadmirror.intel.com/28400/eng/SetupOptaneMemory.exe

Error message getting while enabling or disabling optane memory

https://www.intel.com/content/www/us/en/support/articles/000024113/memory-and-storage/intel-optane-memory.html

For paltform supported chipset and intel processors link

https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html

Intel optane memory supported ASROCK motherboard list link

https://www.asrock.com/feature/IntelOptane/

Intel optane memory supported ASUS motherboard list link

https://www.asus.com/microsite/mb/intel-optane-ready/

Intel optane memory supported GIGABYTE motherboard list link

https://www.gigabyte.com/MicroSite/454/intel-optane-ready.html

intel optane memory installation video link

https://www.intel.com/content/www/us/en/support/articles/000023845/memory-and-storage/intel-optane-memory.html

intel optane memory configuration video link

https://www.intel.com/content/www/us/en/support/articles/000023853/memory-and-storage/intel-optane-memory.html

intel optane memory disabling video link

https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage.html

Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory

https://www.intel.com/content/www/us/en/support/articles/000028779/memory-and-storage.html

What Software Enables Acceleration with Intel® Optane™ Memory?

https://www.intel.com/content/www/us/en/support/articles/000024385/memory-and-storage.html

Re: Intel Optane not detected

JosafathB_Intel — Sat, 05 Jan 2019 02:32:17 GMT

Hello MAlon1, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Intel Optane not detected

JosafathB_Intel — Tue, 08 Jan 2019 10:05:35 GMT

Hello MAlon1, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation