topic Re: My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files? in Intel® Optane™ Memory https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631353#M3689 <P>Hello GCARO2,</P><P>&nbsp;</P><P>We were reviewing your community post and we would like to know if you need further assistance with your Intel® Optane™ Memory H10 Series or if we can close this community thread.</P><P>&nbsp;</P><P>We will be looking forward to your reply.</P><P>&nbsp;</P><P>Best regards,</P><P>&nbsp;</P><P>Josh B.</P><P>Intel Customer Support Technician</P><P>A Contingent Worker at Intel</P> Wed, 17 Jun 2020 05:11:54 GMT JosafathB_Intel 2020-06-17T05:11:54Z My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files? https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631348#M3684 <P>I was playing computer and it suddenly stopped working. My laptop was no long recognizing the Hard drive. Ive replaced it for a new one and the laptop works normally now. I would like to know if it is possible to recover my files from the old one, and if it is still in the warranty. The SN is BTTE930305WK512B and the SA: K35118-201</P> Mon, 08 Jun 2020 17:43:08 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631348#M3684 GCARO2 2020-06-08T17:43:08Z Re: My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files? https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631349#M3685 <P>You replaced the hard drive? Did you have a backup?</P><P>&nbsp;</P><P>Doc</P> Mon, 08 Jun 2020 17:49:39 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631349#M3685 AlHill 2020-06-08T17:49:39Z Re: My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files? https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631350#M3686 <P>Yes I replaced the drive. Unfortunattely I don't have a backup. </P> Mon, 08 Jun 2020 17:50:52 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631350#M3686 GCARO2 2020-06-08T17:50:52Z Re: My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files? https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631351#M3687 <P>Hello GCARO2,</P><P>&nbsp;</P><P>Thank you for contacting Intel® Memory &amp; Storage Support.</P><P>&nbsp;</P><P>As we understand, you need assistance with an error related to your Intel® Optane™ Memory H10 with Solid State Storage. If we infer correctly, we will appreciate it if you can provide us with the following information:</P><P>&nbsp;</P><P>• Your system configuration, including manufacturer, model, and part number of all your system components and a copy of the SSU logs obtained from the system that the Optane is connected.</P><P>&nbsp;</P><P>1-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Go to <A href="https://downloadcenter.intel.com/download/25293/">https://downloadcenter.intel.com/download/25293/</A> and download the software.</P><P>2-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;When finished downloading it, open it.</P><P>3-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attach the file obtained to your reply post.</P><P>&nbsp;</P><P>• Please, let us if you Intel® Optane™ Memory H10 with Solid State Storage came pre-installed in your system.</P><P>&nbsp;</P><P>We will be looking forward to your reply.</P><P>&nbsp;</P><P>Best regards.</P><P>&nbsp;</P><P>Josh B.</P><P>Intel® Customer Support Technician</P><P>A Contingent Worker at Intel®</P> Tue, 09 Jun 2020 03:45:05 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631351#M3687 JosafathB_Intel 2020-06-09T03:45:05Z Re: My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files? https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631352#M3688 <P>Hello GCARO2,</P><P>&nbsp;</P><P>We were reviewing your community thread, which is related to your Intel® Optane™ Memory H10, and we would like to know if you were able to review our previous post.</P><P>&nbsp;</P><P>Have a nice day.</P><P>&nbsp;</P><P>Best regards.</P><P>&nbsp;</P><P>Josh B.</P><P>Intel® Customer Support Technician</P><P>A Contingent Worker at Intel®</P> Fri, 12 Jun 2020 06:52:54 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631352#M3688 JosafathB_Intel 2020-06-12T06:52:54Z Re: My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files? https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631353#M3689 <P>Hello GCARO2,</P><P>&nbsp;</P><P>We were reviewing your community post and we would like to know if you need further assistance with your Intel® Optane™ Memory H10 Series or if we can close this community thread.</P><P>&nbsp;</P><P>We will be looking forward to your reply.</P><P>&nbsp;</P><P>Best regards,</P><P>&nbsp;</P><P>Josh B.</P><P>Intel Customer Support Technician</P><P>A Contingent Worker at Intel</P> Wed, 17 Jun 2020 05:11:54 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-Intel-Optane-Memory-H10-with-solid-state-Storage-is-not/m-p/631353#M3689 JosafathB_Intel 2020-06-17T05:11:54Z