topic How to remove my disk as Intel Recovery Volume? in Intel® Optane™ Memory

How to remove my disk as Intel Recovery Volume?

JSala24 — Sun, 03 Mar 2019 21:08:29 GMT

Hi,

I would like to remove my HDD as Intel Recovery Volume. How?

Currently my HDD is set as 'Current Read-Only State 'Yes from Disk Part.

Was able to make Disk Cache to No but eventually it returns back.

Could not open POST as well. CTRL key + I does not work.

Re: How to remove my disk as Intel Recovery Volume?

Santiago_A_Intel — Fri, 08 Mar 2019 06:45:15 GMT

Hi JSala24

Thank you for contacting Intel® SSD support group.

In order to process your request properly, we will require your cooperation to get the necessary information to diagnose your unit.

Please indicate the kind of product you are requesting support for.

If it’s a SSD, you might proceed according to the following procedure and provide us with the following information:

• SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/

2- Download the software.

3- When finished downloading it, open it

4- Please attach the SSU Log file obtained to your reply.

• Please send us a screenshot of the “Disk Management” of windows showing all your HDDs and partitions.

• Please send us the S.M.A.R.T. details.CSV file (SMART logs) from your Intel® SSD

It can be extracted by using the Intel® Solid State Drive Toolbox, as explained in the “IntelSolidStateDriveToolboxUserGuide.pdf”

(Please follow link below to download the guide)

https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html

On section 3.2 you can find the instructions on how to get this file.

Please follow this link to download SSD Toolbox

https://downloadcenter.intel.com/download/28593/Intel-Solid-State-Drive-Toolbox

We will be looking forward to your reply including this information.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: How to remove my disk as Intel Recovery Volume?

Santiago_A_Intel — Tue, 12 Mar 2019 08:03:57 GMT

Hi JSala24, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation