topic Intel Optane Help, Not Recognizing Device in Intel® Optane™ Memory

Intel Optane Help, Not Recognizing Device

AHump1 — Sun, 25 Jun 2017 11:48:02 GMT

I recently purchased the 32gb optane module; I have all compatible hard ware and all so.. should work right? (7600k, h270 mobo). First issue is it comes with no m.2 screw and I have nothing I can use. So.. I use a screw from my laptop, and its a match! The issue to this moment is there is not standoff but I am really sure that isn't hurting the connection. Anyways, I move onto software installation. At first I thought it was plug and play; so I install windows (I was using Linux, as others this was just a little test of how fast it really is) And.. nothing working? Hmm, lemme look through the pathetically poorly documented pamphlet on support.. Hmm drivers? Alright, so that leads me to realizing I installed windows on legacy boot not UEFI. This takes a bit, but *finally* past it (I also updated motherboard bios to lastest that does have support). Okay, all good now? So I install the software without a breeze but (I am using the RST as of now, I have installed but [uninstalling the other first]).. But it is greyed out or can't find the optane device so.. I am not really sure what I can do to make it find the device. According to device manager it is in there.. So I go to Device manager, and I see 3 unknown drivers.. I reinstall 2 of them and it works "Intel.. something something" then the third one "PCI Simple Communications Controller" (I've also tried setting my port specifically to sata, and PCI, and auto with no dice) refuses to go through. Sorry if I provided poor details, I am a little tired, a little frustrated, (a lot more yesterday.. A night to calm down) and completely unsure of my next step. Windows is on RAID mode [I actually was just screwing around and left RST on for my SATA devices when reinstalling windows and now I don't want to edit registry) with RST on the BIOS enabled. I have a prime-h270-plus which is an Asus motherboard. If you need any clarification don't hesitate to ask.

Intel Please, please, someone please forward this up, please include the screws in the m.2 thing. I spent forever looking for **anything** and I even tried tape but I got sick of it. I don't keep great track of my screws they're a major pain. And many amore don't I could easily assume. No where but online shops carry the Metric M2 screw (at least in U.S.) and I don't love waiting week for M2 screws (of all things), paying a lot for overnighting screws, or traveling to Canada.

-CashGrab

Re: Intel Optane Help, Not Recognizing Device

AHump1 — Sun, 25 Jun 2017 12:07:15 GMT

I have already tried to clean the disk with Disk part

*Open Admin Console*

> diskpart

> list disk

... Disk 0 is my optane drive ...

> select disk 0

> clean all

with no dice

Re: Intel Optane Help, Not Recognizing Device

idata — Mon, 26 Jun 2017 21:56:24 GMT

Hi CashGrab,

First of all, we need to let you know that we do not provide screws with the Intel® Optane™ Memory because the motherboard or laptop should include those (As they are the ones that build the systems).

About the installation, we are not sure if you already checked the information we posted in a different thread, but here are some important links for you:

-https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000024018.html Frequently Asked Questions for Intel® Optane™ Memory

-https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000023884.html How to Install and Use Intel® Optane™ Memory

-https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-inst…

-https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000024113.html Error Codes and Messages While Enabling and Disabling Intel® Optane™...

Could you please also attach the logs here, the path is: C:\users\yourusername\Intel\Logs - (Please attach the files related to Intel® Optane™ Memory or Intel® RST).

Regards,

Nestor C

Re: Intel Optane Help, Not Recognizing Device

AHump1 — Tue, 27 Jun 2017 14:19:23 GMT

Well I found a thing or two that is odd, and shouldn't be that way.

2017:06:24 21:18:09:157: === ModeChecker: Checking is AHCI or RAID mode

2017:06:24 21:18:09:173: === ModeChecker: System is in AHCI mode

My system is in RAID mode (Ill try and post a picture of that on my phone or something of the BIOS)

Not really sure if/how to attach files on this "forums" so Ill just link to some PasteBins

https://pastebin.com/0NKutsXx DifXFrontend - Pastebin.com

https://pastebin.com/LgiX5rLA IntelOptaneMemory - Pastebin.com

https://pastebin.com/19wSphz3 IntelOptaneMemory_DifxFrontend - Pastebin.com

https://www.pastebin.ca/3836181 https://www.pastebin.ca/3836181 IntelOptaneMemory_MSI - It was too long for pastebin so I usd another site.

https://pastebin.com/8GFUkAPY IntelOptaneMemory_SMOI - Pastebin.com

https://pastebin.com/a6nFNM7G IntelOptaneMemory_SmoiLauncher - Pastebin.com

https://pastebin.com/FsmwAMBk IntelRST - Pastebin.com

https://pastebin.ca/3836183 https://pastebin.ca/3836183 IntelRST_MSI

https://pastebin.com/M9waxRU1 OptaneMemoryUI - Pastebin.com

Re: Intel Optane Help, Not Recognizing Device

idata — Wed, 28 Jun 2017 14:38:24 GMT

Hi CashGrab,

Checking the information provided and the system specs, we would like to know if you made sure the Intel® Optane™ Memory module is connected in the M.2_1 slot?

This based on your https://www.asus.com/us/Motherboards/PRIME-H270-PLUS-CSM/specifications/ motherboard's specifications site: Only M.2_1 socket can support Intel® Optane™ Memory.

Could you please also share a screenshot of the BIOS and if possible as well of Disk Management, just to verify if the Intel® Optane™ Memory module is detected there.

Regards,

Nestor C

Re: Intel Optane Help, Not Recognizing Device

AHump1 — Wed, 28 Jun 2017 18:12:00 GMT

It was just in the wrong m.2 port!