topic Intel optane memory 32GB Error Code: 0xA0050055 in Intel® Optane™ Memory

Intel optane memory 32GB Error Code: 0xA0050055

JRuru — Sun, 14 Apr 2019 23:33:45 GMT

Hello,

My laptop MSI GL63 8SE have a problem to enable intel optane memory 32GB to accelerated the second HDD drive (Error Code: 0xA0050055)

What should i have to do ?

Re: Intel optane memory 32GB Error Code: 0xA0050055

AlHill — Mon, 15 Apr 2019 00:41:20 GMT

Either your bios is not setup correctly, or optane is not supported on your laptop.

Contact MSI support for further assistance.

Doc

Re: Intel optane memory 32GB Error Code: 0xA0050055

LeonWaksman — Mon, 15 Apr 2019 03:13:43 GMT

On the Disk Management image I can see that the Optane Memory Module showing "Not Initialized" state and should be "Online".
Right-click the drive marked "Not Initialized," and select Initialize Disk.
Select GPT (GUID Partition Table) and press OK

Leon

Re: Intel optane memory 32GB Error Code: 0xA0050055

JRuru — Mon, 15 Apr 2019 05:37:11 GMT

In my bios setup (SATA Mode Selection) already choose : Intel RST Premium With Intel Optane System Acceleration.

Thanks for the advice

Re: Intel optane memory 32GB Error Code: 0xA0050055

JRuru — Mon, 15 Apr 2019 05:41:41 GMT

The disk status is now online (GPT) but still not working.

Thanks

Re: Intel optane memory 32GB Error Code: 0xA0050055

AlHill — Mon, 15 Apr 2019 05:55:26 GMT

You are still in SATA mode, correct? That will not work.

Doc

Re: Intel optane memory 32GB Error Code: 0xA0050055

LeonWaksman — Mon, 15 Apr 2019 14:43:10 GMT

Could be that there are some residual data on your Optane memory.
Uninstall your Optane Memory Software and reboot your computer.
Right mouse click on Start and then on open Windows PowerShell (Admin). In this window, execute the following commands (press on enter after each command):

diskpart
list disk
select disk 2 (I'm assuming that your Optane drive is #2 as I can see in the attached image of Disk management. Please verify this in the Command Prompt, otherwise drive with your data will be wiped).
clean all
exit

Reinstall the Optane Software and enable Optane Memory.

Please save image of Optane Memory Software screen, before enabling Optane.

In case of failure, please attached image before and after trying enablement.

Leon

Re: Intel optane memory 32GB Error Code: 0xA0050055

JRuru — Tue, 16 Apr 2019 10:20:41 GMT

Hai Leon,

I follow your instruction above, clean all disk 2 (intel optane) in windows power shell (admin), but still Error Code: 0xA0050055

Should i update my bios version ?

Jemmy

Re: Intel optane memory 32GB Error Code: 0xA0050055

JRuru — Tue, 16 Apr 2019 10:24:46 GMT

Hi Doc,

So what should i do ?

I'm confuse

Jemmy

Re: Intel optane memory 32GB Error Code: 0xA0050055

AlHill — Tue, 16 Apr 2019 10:29:43 GMT

You cannot be in SATA mode.

I am reluctant to have you do anything at this point, as it may require you to reinstall the OS, which would also mean backing up your data.

Doc

Re: Intel optane memory 32GB Error Code: 0xA0050055

LeonWaksman — Tue, 16 Apr 2019 19:41:44 GMT

I agree with Al that manipulating with SATA mode, may cause you to lose your SSD. So, in first place you should prepare a disk backup (image). In the second place as Al advises, you should ask the MSI what to do.

About the SATA mode your laptop is currently set, I think that this is correct mode for Optane Memory (i.e. Intel RST Premium With Intel Optane System Acceleration). The normal SATA mode is AHCI for work without Optane. There are also other posibilities to set RAID or IDE modes for SATA.

Be aware, if you will try to change the SATA mode now, you will lose your system SSD unless, before doing this you should change Windows boot mode to SAFE. If you will boot into Bios while Windows is in SAFE mode, after changing the SATA mode, Windows will not be corrupted. However, you should have full backup of your disk before you are doing this and best ask MSI how to proceed.

Leon

Re: Intel optane memory 32GB Error Code: 0xA0050055

JRuru — Thu, 18 Apr 2019 07:09:18 GMT

Dear Leon & AI

After 2 days struggling with this optane, finally is running now.

The problem is in partition on HDD, i should deleted the OEM Partition contain windows OEM Recovery.

Thanks for your help

Jemmy

Re: Intel optane memory 32GB Error Code: 0xA0050055

Adam5k — Mon, 18 Jan 2021 02:27:17 GMT

Did you reinstall the OS to remove the recovery partition?

Re: Intel optane memory 32GB Error Code: 0xA0050055

LeonWaksman — Mon, 18 Jan 2021 09:14:14 GMT

@Adam5k

Use diskpart utility from the Administrative Command Prompt to delete the Recovery Partition.

Leon

Re: Intel optane memory 32GB Error Code: 0xA0050055

Baha — Sun, 11 Jul 2021 16:47:59 GMT

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