topic Re: A classic one: Optane module not recognized by RST App in Intel® Optane™ Memory

A classic one: Optane module not recognized by RST App

FPest — Sun, 13 Jan 2019 04:16:13 GMT

I just built up a brandnew System:

Gigabyte Z390 AORUS Master MB,

Samsung 930 M.2 1TB SSD

32GB Intel Optane Module

6TB WD SSD

Goal is to accelerate the secondary WD drive with Optane

Windows 10 fresh installed, everything GPT formatted

BIOS Setting as required:

All BIOSes and Drivers are highest Version.

Tried first with Gigabyte deliverd drivers, same result as with newest Intel drivers.

BIOS Settings are:

CSM Support disabled

Use RST Legacy OROM disabled

SATA Mode is INTEL RST...

PCIe Port is "RST controlled" for the Optane Modules port.

Tried out all three M.2. Slots available

Cleaned drive with diskpart

Followed all hints and tips here in the forum. Always the same result.

The module is recognized by disk manager, and by the RST application as a PCIe SSD but cannot be activated as an Optane module

I have no idea how to proceed now.

Any ideas welcome!

Re: A classic one: Optane module not recognized by RST App

FPest — Sun, 13 Jan 2019 04:48:15 GMT

Ok, fought this problem for almost a week, and 20 minutes after i write this it is solved:

I repeated the Installation, and as a final step I "diskpart" - cleaned and reformatted the WD drive, and now it works.

I do not really understand what might have been wrong ( it was "GPT")…. Maybe something in the order I did the things.

Re: A classic one: Optane module not recognized by RST App

JosafathB_Intel — Tue, 15 Jan 2019 07:28:17 GMT

Hello MNoel1, Thank you for contacting Intel® Memory & Storage Support. We are glad to hear that your Optane is working properly, this case is now closed; if you need further assistance please do not hesitate to contact us again. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation