topic Re: Cannot disable Intel Optane in Intel® Optane™ Memory

Cannot disable Intel Optane

RNels14 — Thu, 28 Feb 2019 02:34:15 GMT

I wish to disable Intel optane so I can use it on another of my drives instead. However I am unable to do so.

I open the intel optane application via the system tray, go to setup and click disable at this point the application closes. Re-opening the application shows has not disabled it. I also notice within the application the statistics tab shows "intel optane service is not running".

I already tried running the setup again and selecting the repair option but this has not helped. Any help would be appreciated.

Additionally starting the Intel Optane memory service manually fixes the statistics tab, but clicking disable still doesn't work and crashes the Intel Optane memory service.

I'm on windows 10, on a clean install. The currently chosen accelerated drive is my C drive (120gb ssd)

Re: Cannot disable Intel Optane

RNels14 — Thu, 28 Feb 2019 02:41:14 GMT

Additionally starting the Intel Optane memory service manually fixes the statistics tab, but clicking disable still doesn't work and crashes the Intel Optane memory service.

I'm on windows 10, on a clean install. The currently chosen accelerated drive is my C drive (120gb ssd)

Re: Cannot disable Intel Optane

JosafathB_Intel — Thu, 28 Feb 2019 05:28:01 GMT

Hello RNels14 Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. •We will like to know if you had tried to disable the Optane acceleration from your motherboard BIOS. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Cannot disable Intel Optane

RNels14 — Thu, 28 Feb 2019 16:43:43 GMT

Thanks for the reply but I've already reinstalled windows and so far so good.

Re: Cannot disable Intel Optane

JosafathB_Intel — Fri, 01 Mar 2019 01:53:33 GMT

Hello RNels14, Thank you for your reply. We are glad to hear that you were able to solve the issue that you reported. We will like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Cannot disable Intel Optane

JosafathB_Intel — Sat, 02 Mar 2019 08:20:36 GMT

Hello RNels14, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Cannot disable Intel Optane

JosafathB_Intel — Tue, 05 Mar 2019 06:24:30 GMT

Hello RNels14, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Cannot disable Intel Optane

RNels14 — Tue, 05 Mar 2019 16:00:02 GMT

Thanks for the help and no I'm in longer need of any help.

Re: Cannot disable Intel Optane

JosafathB_Intel — Wed, 06 Mar 2019 04:37:04 GMT

Hello RNels14, Thank you for your reply. As per your consent, this case is now close if you need further assistance please do not hesitate to contact us again. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation