topic Re: error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' ….. How do I fix this? in Intel® Optane™ Memory

error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' ….. How do I fix this?

CGawr — Sun, 17 Mar 2019 02:26:54 GMT

Every time I try to play a video or audio file, or watch a video on youtube or other websites, I receive the following error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' .. I would like to know how to fix this. I have updated every thing I possibly could and the issue has not resolved itself.

Re: error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' ….. How do I fix this?

Santiago_A_Intel — Tue, 19 Mar 2019 07:01:50 GMT

Hello CGawr,

Thank you for contacting Intel® SSD support group.

As we understand, you need assistance with your Intel® Optane™ Memory.

In order to diagnose properly the hardware, please provide us with the following information:

• SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/

2- Download the software.

3- When finished downloading it, open it

4- Please attach the SSU Log file obtained to your reply.

• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.

We will be looking forward to your reply including this information.

Best regards,

Santiago A.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' ….. How do I fix this?

Santiago_A_Intel — Tue, 26 Mar 2019 00:51:02 GMT

Hi CGawr,

Greetings from Intel® SSD Support.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' ….. How do I fix this?

Santiago_A_Intel — Tue, 02 Apr 2019 04:42:42 GMT

Hi CGawr,

Greetings from Intel® SSD Support.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: error message: intel optane(tm) memory pinning unable to load DLL 'iaStorAfsServiceApi.dll' ….. How do I fix this?

CGawr — Tue, 02 Apr 2019 04:44:23 GMT

Thanks for reaching out about this issue. I completed an update today and the problem has fixed itself. I will not need further assistance at this time. Thank you again!