topic Re: System randomly freezes when copying large files or playing games. in Intel® Optane™ Memory

System randomly freezes when copying large files or playing games.

JFlor22 — Thu, 25 Apr 2019 21:00:36 GMT

Hi, I have been using my 32GB Intel Optane Module for a while now. I have been able to accelerate the boot process and some of my apps, but every time I copy a large file my system tends to halt and is very unresponsive. Games also freezes from time to time. This has not happened before without the Optane Module. So I suspect the module is doing this.

My system:

HDD: 4TB Seagate HDD (System) <- Optane accelerated

CPU: i5 8400

RAM: 2 x 8GB DDR4 Kingston HyperX 2666

MOBO: MSI B360M Mortar Titanium

Any kind of feedback helps. Thanks!

Re: System randomly freezes when copying large files or playing games.

Santiago_A_Intel — Fri, 26 Apr 2019 06:27:40 GMT

Hi JFlor22,

Thank you for contacting Intel® SSD support group, with your request for assistance with your Intel® Optane™ Memory.

Since we don’t have sufficient details about your system, we are requiring your cooperation to provide us with some information about it.

To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

· Please download the software.

· When finished downloading it, open it and follow instructions

· Please attach the SSU Log text file obtained on your next your reply.

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: System randomly freezes when copying large files or playing games.

Santiago_A_Intel — Tue, 30 Apr 2019 20:15:37 GMT

Hi JFlor22,

Greetings from Intel® SSD Support Group.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: System randomly freezes when copying large files or playing games.

Santiago_A_Intel — Tue, 07 May 2019 02:20:58 GMT

Hi JFlor22,

Greetings from Intel® SSD Support Group.

This is to let you know this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation