topic Re: My Optane Memory sofware ran into a problem Error 0xA005004E The software ran into a problem,the error code is 0xA005004E. Please help me soon, my file details here in Intel® Optane™ Memory

My Optane Memory sofware ran into a problem Error 0xA005004E The software ran into a problem,the error code is 0xA005004E. Please help me soon, my file details here

TThan8 — Tue, 29 Jan 2019 17:09:23 GMT

Re: My Optane Memory sofware ran into a problem Error 0xA005004E The software ran into a problem,the error code is 0xA005004E. Please help me soon, my file details here

DiegoV_Intel — Wed, 30 Jan 2019 02:35:16 GMT

Hi TThan8,

Thank you for posting in the Intel® communities.

I can see from the report attached that the Intel® Optane™ Memory is not enabled yet, so I would like to know if you enabled the module before. If possible, could you please take a screenshot of the error message?

I have seen this error code in the past, and it has been fixed by un-installing the application, making sure there is at least 5MB of unallocated space at the end of the primary drive and then re-installing again the application.

Please also take a screenshot of the Disk Management window just to check the drive partitions. You can open Disk Management by pressing the Windows* key + x, and then selecting the Disk Management option from the menu that will appear.

Finally, I’ve noticed that you are using a laptop from Dell*. When configuring laptop systems, it’s probable that they include special features at BIOS and OS level that we are not aware of, so we always recommend to contact the manufacturer directly to get better assistance configuring the laptop correctly for the module.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: My Optane Memory sofware ran into a problem Error 0xA005004E The software ran into a problem,the error code is 0xA005004E. Please help me soon, my file details here

DiegoV_Intel — Thu, 31 Jan 2019 01:37:21 GMT

Hi TThan8,

I’d like to know if you have any updates.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: My Optane Memory sofware ran into a problem Error 0xA005004E The software ran into a problem,the error code is 0xA005004E. Please help me soon, my file details here

DiegoV_Intel — Sat, 02 Feb 2019 02:27:49 GMT

Hi TThan8,

If you have any updates, feel free to share them here.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation