topic Re: unsupported system drive in Intel® Optane™ Memory

unsupported system drive

mseel — Fri, 07 Jul 2017 08:48:00 GMT

i have a i7 7700k , asrock z270 extreme4 latest bios , optane 32gb windows 10 x64

i got the intel optane memory software installed only for it to say that my system drive does not meet the requirements i am using a 2.5 5400rpm sata i cant find any info on why i am getting this error when i meet all the min specs

i have done a system support utility for you as well

Re: unsupported system drive

idata — Fri, 07 Jul 2017 21:42:40 GMT

Hello Appletskunk,

We understand you would like to use the Intel® Optane™ Memory Technology in your system but you are just getting an unsupported system drive message.

This message may be related to the situation described in https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000024253.html this link

For us to have a better understanding of the situation, could you please provide the following:

Screenshot of disk management
Attach the logs of the Intel® Optane™ Memory Software (The location is: C:\Users\yourusername\Intel\Logs)

We'll be waiting for your response.

Regards,

Nestor C

Re: unsupported system drive

mseel — Fri, 07 Jul 2017 23:58:59 GMT

Re: unsupported system drive

CMora8 — Sat, 08 Jul 2017 00:10:17 GMT

I had a similar issue.

Try removing all other drives but the optane memory and your boot drive. Once you enabled optane then you can connect everything again. I think their software is dumber than advertised and gets confused by simple stuff like this...

Good luck!

CMorales85

Re: unsupported system drive

mseel — Sat, 08 Jul 2017 00:59:47 GMT

i still get the same error the top drive is the intel optane memory drive CMorales85

Re: unsupported system drive

mseel — Sat, 08 Jul 2017 01:04:56 GMT

Re: unsupported system drive

mseel — Mon, 10 Jul 2017 06:32:55 GMT

bump

i need help getting this to work as i dont want to have to get a refund on this intel_admin

Re: unsupported system drive

idata — Mon, 10 Jul 2017 14:29:33 GMT

Hello Appletskunk,

We were verifying your motherboard's manual and we would like you to please check where is the SATA HDD boot drive connected.

As you can see in this picture (From the manual), it should be connected in the SATA3_0:

According to the manual, the SATA ports from the SATA3_0 to the SATA3_5 are the ones that you should use in order to properly work with Intel® Optane™ Memory Technology.

Please let us know if this works and share your findings.

Regards,

Nestor C

Re: unsupported system drive

ГНа — Wed, 11 Oct 2017 07:54:15 GMT

I had the same problem like you. After reading FAQ, I found that Optane memory does not support RAID. So I disconnected second hard and get error msg 0xA0080001. Then again I go to BIOS and deleted RAID setting. Then it is working.