Can not enable optane memory, error 0xA0050055

EArt0 — Thu, 14 Feb 2019 22:59:39 GMT

HI,

I got error message 0xA0050055 when enabling Intel Optane.

Here is my my info from SSU and screenshot of disk management.

Please Help. Thanks.

Re: Can not enable optane memory, error 0xA0050055

DiegoV_Intel — Fri, 15 Feb 2019 03:29:47 GMT

Hi EArt0,

Thank you for posting in the Intel® communities.

The error code 0xA0050055 is related to some kind of compatibility issue between the system and the module.

I can see that you are using a laptop system (GE63 Raider RGB 8RE). I was checking its specifications in the following site: https://www.msi.com/Laptop/GE63-Raider-RGB-8RE/Specification, but I didn’t find any reference to the Intel® Optane™ Memory so it may be possible that this laptop is not compatible with the module.

On the other hand, I also found this site about the Intel® Optane™ Memory configuration in MSI* laptops, and apparently the module is supported by this model: https://www.msi.com/faq/notebook-2996

Having said this, I recommend you to contact the laptop manufacturer to confirm if it indeed supports the module and if so, how it can be setup and configured in your system.

MSI* released a very complete guide to setup the module in their laptop models, you can check it too: https://storage-asset.msi.com/global/picture/faq/10015790@2018-0613-0937-199050@kb_2996_en.pdf. Please notice that the first step is to update the BIOS, so if you haven’t done it yet, that may explain why you are getting the error message.

Laptop configurations go beyond of our support scope, so we always recommend to contact the manufacturer for proper assistance. Configuring a laptop system is not the same as a desktop computer, usually the manufacturer included special features and settings in BIOS and OS level that we are not aware of, so before doing any system change, it’s better to contact the manufacturer for assistance.

I hope you find this information useful.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

topic Can not enable optane memory, error 0xA0050055 in Intel® Optane™ Memory

Can not enable optane memory, error 0xA0050055

Re: Can not enable optane memory, error 0xA0050055