https://community.intel.com/t5/Intel-Optane-Memory/I-can-not-active-Intel-optane-memory-Why/m-p/694117#M5430 Hello SMahm3, Please contact us if you have any additional questions. Esteban C Intel Customer Support Technician Under Contract to Intel Corporation Wed, 15 May 2019 23:43:58 GMT Esteban_C_Intel1 2019-05-15T23:43:58Z https://community.intel.com/t5/Intel-Optane-Memory/I-can-not-active-Intel-optane-memory-Why/m-p/694115#M5428 <P>I have bought a 'Lenovo Ideapad 330S-15IKB' Laptop. When I install optan memory driver but did not run. So need help.</P> Thu, 09 May 2019 00:57:41 GMT https://community.intel.com/t5/Intel-Optane-Memory/I-can-not-active-Intel-optane-memory-Why/m-p/694115#M5428 SMahm3 2019-05-09T00:57:41Z https://community.intel.com/t5/Intel-Optane-Memory/I-can-not-active-Intel-optane-memory-Why/m-p/694116#M5429 <P>Do you know for certain that the laptop supports optane?</P><P>Have you checked the bios and set the correct sata mode?</P><P>&nbsp;</P><P>What processor do you have? Provide the model number.</P><P>What operating system, AND VERSION do you have?</P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P> Thu, 09 May 2019 03:18:07 GMT https://community.intel.com/t5/Intel-Optane-Memory/I-can-not-active-Intel-optane-memory-Why/m-p/694116#M5429 AlHill 2019-05-09T03:18:07Z https://community.intel.com/t5/Intel-Optane-Memory/I-can-not-active-Intel-optane-memory-Why/m-p/694117#M5430 Hello SMahm3, Please contact us if you have any additional questions. Esteban C Intel Customer Support Technician Under Contract to Intel Corporation Wed, 15 May 2019 23:43:58 GMT https://community.intel.com/t5/Intel-Optane-Memory/I-can-not-active-Intel-optane-memory-Why/m-p/694117#M5430 Esteban_C_Intel1 2019-05-15T23:43:58Z