https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700359#M5572 Hello, tle001, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation Wed, 27 Feb 2019 08:15:13 GMT JosafathB_Intel 2019-02-27T08:15:13Z https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700356#M5569 <P>I had use intel optane for 5 months , it work ok. Yesterday I update my cpu from i3 8100 to i7 8700 and intel optane didn't work. I was update new bios , restart bios and restart windown . But still not work. pls help me , my english not well.<span class="lia-inline-image-display-wrapper" image-alt="Untitled.png"><img src="https://community.intel.com/t5/image/serverpage/image-id/2553i045031730F3867BC/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Untitled.png" alt="Untitled.png" /></span></P><P>&nbsp;</P> Sat, 16 Feb 2019 14:45:51 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700356#M5569 tle001 2019-02-16T14:45:51Z https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700357#M5570 Hello, tle001, Thank you for contacting Intel® Memory &amp; Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to <A href="https://downloadcenter.intel.com/download/25293/">https://downloadcenter.intel.com/download/25293/</A> and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation Tue, 19 Feb 2019 03:34:27 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700357#M5570 JosafathB_Intel 2019-02-19T03:34:27Z https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700358#M5571 Hello, tle001, Thank you for having contacted Intel® Memory &amp; Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation Fri, 22 Feb 2019 08:40:23 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700358#M5571 JosafathB_Intel 2019-02-22T08:40:23Z https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700359#M5572 Hello, tle001, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation Wed, 27 Feb 2019 08:15:13 GMT https://community.intel.com/t5/Intel-Optane-Memory/My-intel-optane-didn-t-work-Error-code-0xA008002D/m-p/700359#M5572 JosafathB_Intel 2019-02-27T08:15:13Z