https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713486#M5960 Hello ZFraz, Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory. In order to diagnose properly the hardware, please provide us with the following information: • SSU logs. 1- Go to <A href="https://downloadcenter.intel.com/download/25293/">https://downloadcenter.intel.com/download/25293/</A> 2- Download the software. 3- When finished downloading it, open it 4- Please attach the SSU Log file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. We will be looking forward to your reply including this information. Best regards, Santiago A. Intel Customer Support Technician Under Contract to Intel Corporation Tue, 12 Mar 2019 06:37:12 GMT Santiago_A_Intel 2019-03-12T06:37:12Z https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713485#M5959 <P>So I've been using octane for about the last 8 months with no issue and today I noticed it was longer working (had to have stopped within the last week) it now says I have no compatible drives, none of my settings have changed, I tried re-downloaded the latest drivers, the I'm trying to boost has over 1,500GB free, my bios are in raid/optane mode and not in legacy either and all other settings ​are the same as before and are correct</P><P>​</P><P>So what's going on?​</P> Sat, 09 Mar 2019 15:39:48 GMT https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713485#M5959 ZFraz 2019-03-09T15:39:48Z https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713486#M5960 Hello ZFraz, Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory. In order to diagnose properly the hardware, please provide us with the following information: • SSU logs. 1- Go to <A href="https://downloadcenter.intel.com/download/25293/">https://downloadcenter.intel.com/download/25293/</A> 2- Download the software. 3- When finished downloading it, open it 4- Please attach the SSU Log file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. We will be looking forward to your reply including this information. Best regards, Santiago A. Intel Customer Support Technician Under Contract to Intel Corporation Tue, 12 Mar 2019 06:37:12 GMT https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713486#M5960 Santiago_A_Intel 2019-03-12T06:37:12Z https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713487#M5961 <P>Hi&nbsp;ZFraz,</P><P>&nbsp;</P><P>Thank you for contacting Intel® SSD Support.</P><P>&nbsp;</P><P>This is a friendly reminder your case remains open, awaiting for your reply.</P><P>&nbsp;</P><P>Please let us know if you might need further assistance.</P><P>&nbsp;</P><P>Have a nice day.</P><P>&nbsp;</P><P>Best regards,</P><P>&nbsp;</P><P>Santiago A.</P><P><B>Intel® Customer Support Technician</B></P><P>Under Contract to Intel Corporation</P> Sat, 23 Mar 2019 07:34:12 GMT https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713487#M5961 Santiago_A_Intel 2019-03-23T07:34:12Z https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713488#M5962 Hi ZFraz, Greetings from Intel® SSD Support. This is a friendly reminder your case remains open, awaiting for your reply. Please let us know if you might need further assistance. Have a nice day. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation Thu, 28 Mar 2019 08:24:30 GMT https://community.intel.com/t5/Intel-Optane-Memory/Optane-issues/m-p/713488#M5962 Santiago_A_Intel 2019-03-28T08:24:30Z