https://community.intel.com/t5/Intel-Optane-Memory/please-HELP-ON-my-Optane-Driver-Installation/m-p/714552#M5977 <P><span class="lia-inline-image-display-wrapper" image-alt="00.PNG"><img src="https://community.intel.com/t5/image/serverpage/image-id/1545i40C8031FAACB171B/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="00.PNG" alt="00.PNG" /></span><span class="lia-inline-image-display-wrapper" image-alt="กกก.PNG"><img src="https://community.intel.com/t5/image/serverpage/image-id/1059i8AB75B9A4BF9EA79/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="กกก.PNG" alt="กกก.PNG" /></span></P> Sat, 26 Jan 2019 02:08:07 GMT Chang 2019-01-26T02:08:07Z https://community.intel.com/t5/Intel-Optane-Memory/please-HELP-ON-my-Optane-Driver-Installation/m-p/714552#M5977 <P><span class="lia-inline-image-display-wrapper" image-alt="00.PNG"><img src="https://community.intel.com/t5/image/serverpage/image-id/1545i40C8031FAACB171B/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="00.PNG" alt="00.PNG" /></span><span class="lia-inline-image-display-wrapper" image-alt="กกก.PNG"><img src="https://community.intel.com/t5/image/serverpage/image-id/1059i8AB75B9A4BF9EA79/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="กกก.PNG" alt="กกก.PNG" /></span></P> Sat, 26 Jan 2019 02:08:07 GMT https://community.intel.com/t5/Intel-Optane-Memory/please-HELP-ON-my-Optane-Driver-Installation/m-p/714552#M5977 Chang 2019-01-26T02:08:07Z https://community.intel.com/t5/Intel-Optane-Memory/please-HELP-ON-my-Optane-Driver-Installation/m-p/714553#M5978 <P>Hi Chang,</P><P>&nbsp;</P><P>Thank you for posting in the Intel® communities.</P><P>&nbsp;</P><P>From what I can see in the screenshot, the reason why you are not able to install the application is because your BIOS doesn’t support the Intel® Optane™ Memory.</P><P>&nbsp;</P><P>Considering this information, I recommend you to contact your system manufacturer (Acer* according to the screenshot) to check if there is a BIOS update available. If you already have the BIOS updated, then I’m afraid that your system is not compatible with the Intel® Optane™ Memory.</P><P>&nbsp;</P><P>I hope this information clarifies the concern.</P><P>&nbsp;</P><P>Have a nice day.</P><P>&nbsp;</P><P>Regards,</P><P>Diego V.</P><P>Intel Customer Support Technician</P><P>Under Contract to Intel Corporation</P> Sat, 26 Jan 2019 02:19:39 GMT https://community.intel.com/t5/Intel-Optane-Memory/please-HELP-ON-my-Optane-Driver-Installation/m-p/714553#M5978 DiegoV_Intel 2019-01-26T02:19:39Z