topic BIOS errada o no compatible in Intel® Optane™ Memory

BIOS errada o no compatible

ccard13 — Thu, 04 Apr 2019 09:51:01 GMT

Buen dia, tengo un portatil ASUS referencia X405ua con procesador Intel core I3 7th, actualizado a la ultima version de windows 10 y con la ultima BIOS del fabricante (304), al instalar el modulo Intel Optane de 16 GB, muestra el mensaje "Modo Bios Incompatible o errada", pero el fabricante en sulibreria de drivers adjunta el controlar optane para este modelo y con la ultima BIOS, la cual ya se encuentra instalada, me pueden ayudar para poder resolver este problema, muchas gracias

Re: BIOS errada o no compatible

AlHill — Thu, 04 Apr 2019 10:34:17 GMT

Look in your bios and see what modes it has. You do not want ACHI or Legacy.

Doc

Re: BIOS errada o no compatible

Santiago_A_Intel — Fri, 05 Apr 2019 00:56:00 GMT

Hi CCard13,

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

As indicated by community member All.Hill, please make sure first, your BIOS Mode is set to UEFI.

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

· Please download the software.

· When finished downloading it, open it and follow instructions

· Please attach the SSU Log text file obtained on your next your reply.

To support system acceleration with Intel Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-memory.html

In addition to this, Intel® offers convenient video resources to accomplish your Optane™ Installation, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000023884/memory-and-storage/intel-optane-memory.html

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

Please let us know if you might need additional support with your installation.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: BIOS errada o no compatible

Santiago_A_Intel — Wed, 10 Apr 2019 00:23:38 GMT

Hi CCard13,

Greetings from Intel® SSD Support.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: BIOS errada o no compatible

Santiago_A_Intel — Tue, 16 Apr 2019 08:10:41 GMT

Hi CCard13,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: BIOS errada o no compatible

Santiago_A_Intel — Wed, 24 Apr 2019 04:04:56 GMT

Hi CCard13,

Greetings from Intel® SSD Support Group.

This is to let you know this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation