topic Re: Optane memory not showing on iRTS in Intel® Optane™ Memory

Optane memory not showing on iRTS

KBisw2 — Tue, 27 Jun 2017 12:00:51 GMT

I have installed a intel optane memory 16 gb on a gigabyte B250M-DS3H

I have updated the bios to the latest version F6 which supports intel optane memory

I have switched to intel rapid storage with optane acceleration mode and turned the boot to UEFI mood

I have switched the OS drive from MBR to GPT format

Then I installed the IRST Driver (15.5.0.2) and after installing it the status bar did not show any 'intel optane memory option'

In the BIOS menu under IRST option intel optane is in the non raid option

But it is not showing in the NVMe configuration menu

what should I do ??

Re: Optane memory not showing on iRTS

idata — Tue, 27 Jun 2017 21:55:19 GMT

Hello Kingsuk50,

We understand that the installation of the Intel® RST is not showing you any option to enable Intel® Optane™.

We would like to review everything with you, so please share and confirm the following:

-Is the M.2 port in your motherboard mapped to be working as PCIe?

-Can you please uninstall Intel® RST and try to install https://downloadmirror.intel.com/26865/eng/SetupOptaneMemory.exe SetupOptaneMemory.exe?

-If possible, please attach screenshots of disk management.

-Once SetupOptaneMemory.exe is installed, please go to: C:\Users\yourusername\Intel\Logs, and attach the logs here. (Please use the advanced edit button when attaching the files)

We will be waiting for your response.

Regards,

Nestor C

Re: Optane memory not showing on iRTS

KBisw2 — Wed, 28 Jun 2017 05:47:49 GMT

I have uninstalled iRST and installed setupoptanememory.exe

at first it is showing that 1) Unsupported BIOS

2) Unsupported System Drive

Then I went to BIOS and changed to AHCI mode

then it worked perfectly

I am able to enable optane memory

And now my system's performance is really fast

Re: Optane memory not showing on iRTS

idata — Wed, 28 Jun 2017 18:00:43 GMT

Hello Kingsuk50,

Thanks for replying back with the solution of your situation.

We are glad to see that you were able to confirm the errors and also fix them by following the correct instructions.

Please let us know if there is any further assistance needed.

Regards,

Nestor C