topic Re: Intel shows up as two drives in Intel® Optane™ Memory

Intel shows up as two drives

MKell30 — Mon, 06 Jan 2020 03:26:55 GMT

So I have an intell 660p, and windows sees it as a 1tb drive and a 32 gig drive, I've tried the drivers and software I could find but still no fix, It shows up in File Explorer, disk and device managements.

Edit: Computer is a ROG (ASUS0 GU502GV) Running i7 (9th gen mobile), RTX 2060 with 32 Gigs of ram. Needed to reinstall windows and the one and only drive (intel 660p) is showing up as two separate drive.

In one of the software (Rapid Storage Technology) states system is optane memory ready but i cannot find memory modules

Re: Intel shows up as two drives

n_scott_pearson — Mon, 06 Jan 2020 04:09:52 GMT

Please explain yourself better. Detail your hardware (including part numbers), what you have done and what you have tried to do to fix it.

...S

Re: Intel shows up as two drives

MKell30 — Mon, 06 Jan 2020 04:15:45 GMT

I am running a ROG (Asus) GU502GV (i7, RTX 2060, 32gigs of ram.) I needed to reset windows, and something happend to windows while going through the reset, causing the computer to boot to bios, I reinstalled windows using the windows down loader on Microsoft website. After reinstalling the 1 and only drive (Intel 660p) now shows up as two drives one as 1tb and the other as a 32gig, (slightly less due to how windows reads it) I have tried to download all the software and drivers from intel but nothing has changed. I do believe it was set to raid zero and the 32 gig was for the optane

Re: Intel shows up as two drives

LeonWaksman — Mon, 06 Jan 2020 05:16:54 GMT

Hello @MKell30

Please attach image of Device Manager.
Depress Windows key +R. Run the diskpart command. Command Prompt window should open.
In the Diskpart prompt run list Disk
Next run select disk 0 (I'm assuming that you have only one drive and and after executing list disk command you see Disk 0 label)
Run list part
Attach image of the Command Prompt window to your post.

Leon

Re: Intel shows up as two drives

MKell30 — Mon, 06 Jan 2020 05:23:05 GMT

The intel 660p shows up as two drives

Re: Intel shows up as two drives

n_scott_pearson — Mon, 06 Jan 2020 05:31:07 GMT

Please download and run the Intel System Support Utility for Windows and upload and attach the resulting report file to a response message.

...S

Re: Intel shows up as two drives

MKell30 — Mon, 06 Jan 2020 07:04:36 GMT

I was talking to someone and they said the optane may have gotten desynced, they weren't sure on how to fix the problem, also in the bios it shows up as non-raid physical disks, I'm not sure if that means anything to you, it also doesn't show up in the optane section of the intel RST

Re: Intel shows up as two drives

n_scott_pearson — Mon, 06 Jan 2020 07:11:36 GMT

Well, obviously something has failed on the drive. Is this brand new? If so, try returning it for replacement through the storefront you purchased it at. If you cannot, then we will need to look into an RMA replacement.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

U.S. and Canada: Intel Customer Support NA
Europe, Middle East and Africa: Intel Customer Support EMEA
Asia-Pacific: Intel Customer Support APAC
Latin America: Intel Customer Support LAR

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

Re: Intel shows up as two drives

MKell30 — Mon, 06 Jan 2020 08:21:29 GMT

Apparently there is a optane setup utility that needs to be ran if you don't disable before reinstalling windows

https://downloadcenter.intel.com/download/29094/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=99745

Re: Intel shows up as two drives

LeonWaksman — Mon, 06 Jan 2020 15:46:03 GMT

Did the Optane Enabling succeeded? Or you got message "No Compatible Disk for Intel Optane™Memory or There are no valid disk pairs in your system "?

Leon

Re: Intel shows up as two drives

n_scott_pearson — Mon, 06 Jan 2020 17:06:38 GMT

Ah, so the 660p *wasn't* the only storage device you had in this system. You need to be more complete in your details!.

...S

Re: Intel shows up as two drives

MKell30 — Mon, 06 Jan 2020 23:00:17 GMT

I actually confused the name its an Intel H10, its a 1tb ssd, with a 32 gig optane, all in one thing, so i still have only ONE storage. What i found out is when you reinstall windows and dont disable optane, it messes it up and shows up as two fully functioning ssds, I talked to a Intel assistant and they told me to run the optane setup utility and its working as one again

Re: Intel shows up as two drives

MKell30 — Mon, 06 Jan 2020 23:01:10 GMT

Yep its all working

Re: Intel shows up as two drives

poopman — Mon, 14 Nov 2022 19:55:41 GMT

had to make an account to say that you are a fool lol