topic Re: Intel optane error in Intel® Optane™ Memory

Intel optane error

Josuet — Fri, 10 Jul 2020 04:33:16 GMT

hello I need help with my 16gb optane memory I get the error 0XA0010055 and I cannot solve it. At one time it worked fine but I format windows and can't install it. I would appreciate it if you can answer me since I don't understand much of the subject

Re: Intel optane error

AlHill — Fri, 10 Jul 2020 04:51:54 GMT

Did you clean install Windows 10 2004, and is that when it stopped working?

Doc

Re: Intel optane error

Josuet — Fri, 10 Jul 2020 05:01:13 GMT

Si lo reinstale al windows y dejo de funcionar

Re: Intel optane error

AlHill — Fri, 10 Jul 2020 05:06:20 GMT

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

Re: Intel optane error

Josuet — Fri, 10 Jul 2020 05:15:46 GMT

sorry for my ignorance but I don't understand much what I have to do there send two images that are the error and the disk manager

Re: Intel optane error

AlHill — Fri, 10 Jul 2020 05:21:38 GMT

You need to answer my questio: Did you clean install Windows 10 2004, and is that when it stopped working?

provide the SSU report that I asked for.

Doc

Re: Intel optane error

Josuet — Fri, 10 Jul 2020 05:28:21 GMT

If windows was failing me and I reinstalled it again and when installing it, I downloaded the optane drivers from msi and I could not start it when my computer turned on, I will give more details. I appreciate your help

Re: Intel optane error

AlHill — Fri, 10 Jul 2020 05:32:23 GMT

DO THIS:

Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

Re: Intel optane error

Josuet — Fri, 10 Jul 2020 15:08:01 GMT

SSU

Re: Intel optane error

JosafathB_Intel — Sat, 11 Jul 2020 00:08:33 GMT

Hello Josuet,

Thank you for contacting Intel® Memory and Storage support.

As we understand, you need related to your Intel® Optane™ Memory Series. If we infer correctly, please provide us with the following information:

• We will like to know if you have tried to connect the Intel® Optane™ Memory to a different system.

• Let us know if your Intel® Optane™ Memory is detected in your PC BIOS.

-Based on the SSU logs you shared your OS does not seem to detect your Optane memory.

• We will like to know if besides the OS reinstallation you performed any other hardware change in your configuration.

Based on the equipment original manufacturer (OEM) manual (https://www.msi.com/Motherboard/support/Z270-KRAIT-GAMING#down-manual), your motherboard is Optane ready in all the M.2 ports this being said, we will appreciate it if you can review your motherboard OEM recommended Optane BIOS configuration, and to try to swap the Optane memory from the current M.2 port to another available M.2 port on your system.

We will be looking forward to your reply, including this information, and letting us know the results of using the Optane memory in a different port.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

Re: Intel optane error

Josuet — Tue, 14 Jul 2020 13:10:44 GMT

Try each of their tips and keep jumping the same error and I still can't solve it, I don't know what can be. The memory was not used in another cpu, do not change any component and change the m.2 port and I cannot install it.

Re: Intel optane error

JosafathB_Intel — Wed, 15 Jul 2020 01:24:21 GMT

Hello Josuet,

Thank you for your reply.

Would you mind telling us if your Optane memory is detected in your PC BIOS?

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Intel optane error

JosafathB_Intel — Fri, 17 Jul 2020 21:28:23 GMT

Hello Josuet,

We were reviewing your community thread, which is related to your Intel® Optane™ Memory, and we would like to know if you were able to review our previous post.

Have a nice day.

Best regards.

Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®

Re: Intel optane error

JosafathB_Intel — Wed, 22 Jul 2020 21:19:08 GMT

Hello Josuet,

We were reviewing your community thread, which is related to your Intel® Optane™ Memory, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

If you need further assistance, please post a new question.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®