topic Re: Optane error code encountered which isn't in the support pages in Intel® Optane™ Memory

Optane error code encountered which isn't in the support pages

CBugg — Sat, 19 Aug 2017 16:38:16 GMT

HI, I have experienced a problem installing Optane. When I run the setup program I receive the error code. 0xA0000001. This is not covered on any of the support pages I have been able to get into. According to HP I have an Optane enabled machine. I had hoped it would be a simple instal process but now realise it isn't. Frustrated........

Now all sorted after uninstalling and reinstalling software another time....

Message was edited by: Colin Bugg

Re: Optane error code encountered which isn't in the support pages

LMila1 — Sat, 19 Aug 2017 19:18:11 GMT

I have the same problem...

Re: Optane error code encountered which isn't in the support pages

idata — Mon, 21 Aug 2017 16:53:26 GMT

Hello ColB74,

We understand you were receiving generic error code 0xA0000001 while trying to enable system accelerationg with Optane™ Memory. The error was resolved after reinstalling the software.

Thank you for updating us with your resolution.

If you need any further assistance, please let us know.

Best regards,

Carlos A.

Re: Optane error code encountered which isn't in the support pages

idata — Mon, 21 Aug 2017 16:53:46 GMT

Hello LucasMilanese,

As reported by @ColB74, this issue may be resolved by reinstalling the Optane™ Memory Software. In previous instances, we've also been able to fix the problem with a low-level format: /thread/116281 Optane issues - error.

If none of this helps, please provide us the following:

1. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility report, please select the option to scan "everything," then save the file to a known location.

2. A screenshot from your Disk Management console (diskmgmt.msc).

Best regards,

Carlos A.

Re: Optane error code encountered which isn't in the support pages

idata — Mon, 28 Aug 2017 23:06:59 GMT

Hello ColB74,

We have not heard back from you in a while. Has your issue also been resolved?

Best regards,

Carlos A.