topic Re: Optane - problem with sleep mode in Intel® Optane™ Memory

Optane - problem with sleep mode

ADobr2 — Mon, 06 Nov 2017 13:24:13 GMT

Hi, my platform hardware:

- MSI X299 RAIDER

- INTELCore I7-7740

- SSD WD Black 256GB M.2 2280 PCIe NVMe (only for OS, not accelerated with Optane)

- INTEL OPTANE 32GB PCIe M.2

- HDD THOSHIBA 2TB SATA (accelerated with Optane, with RST Driver)

After install RST driver (from SetupRST.zip - documentation says that this driver supports NVMe devices) everything works well, except resume from Sleep mode. It consume very long time, and sometime ends with BSOD "CRITICAL_PROCESS_DIED"

Regards,

Adam

Re: Optane - problem with sleep mode

idata — Mon, 06 Nov 2017 19:05:06 GMT

Hi AdAdamus,

We understand that you are getting BSODs with your Intel® Optane™ Memory when resuming from Sleep mode.

Could you please provide us with the specific error code for the BSOD?

We look forward to hearing back from you.

Regards,

Junior M.

Re: Optane - problem with sleep mode

ADobr2 — Tue, 07 Nov 2017 15:40:13 GMT

There is no error code...

Re: Optane - problem with sleep mode

idata — Tue, 07 Nov 2017 16:35:35 GMT

Hi AdAdamus,

Thanks for the information.

We would investigate this with our additional resources. We will keep you posted with any updates.

Regards,

Junior M.

Re: Optane - problem with sleep mode

idata — Wed, 08 Nov 2017 21:52:06 GMT

Hi AdAdamus,

Could you please disable the Intel® Optane™ Memory and let us know if you still experiencing the BSODs issues?

We look forward to hearing back from you.

Regards,

Junior M.

Re: Optane - problem with sleep mode

ADobr2 — Thu, 09 Nov 2017 09:30:38 GMT

Hi Junior,

could You precise your request - disable in BIOS or disconnect Optane from accelerete second disk??

Re: Optane - problem with sleep mode

idata — Thu, 09 Nov 2017 13:13:29 GMT

Hi AdAdamus,

What we mean is to disable the Intel® Optane™ Memory from the software, once is disable the system will not be accelerated by the module so we can check if you still have the same situation related to the BSODs.

Regards,

Junior M.

Re: Optane - problem with sleep mode

idata — Thu, 16 Nov 2017 18:01:57 GMT

Hi AdAdamus,

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

Regards,

Junior M.