topic Intel Optane in Intel® Optane™ Memory

Intel Optane

xiaoxiao — Mon, 28 Sep 2020 06:40:03 GMT

Hi, I need help. Can I uninstall Intel Optane Pinning explorer extensions without affecting Intel Optane? I recently installed it and since then it takes up a lot of RAM like Windows Explorer. Would that help?

Thanks.

Re: Intel Optane

LeonWaksman — Mon, 28 Sep 2020 08:38:39 GMT

Yes, you can safely uninstall the Intel Optane Pinning explorer extensions

Leon

Re: Intel Optane

xiaoxiao — Mon, 28 Sep 2020 16:37:19 GMT

And will the intel optane still work without this?

Re: Intel Optane

LeonWaksman — Mon, 28 Sep 2020 16:52:01 GMT

Pinning enables customized responsiveness by allowing the selection of specific files, folders, and applications to be accelerated. So, uninstalling this extension will not affect the Optane acceleration of the drive.

Leon

Re: Intel Optane

xiaoxiao — Tue, 29 Sep 2020 17:07:03 GMT

Then I would like to ask if I can uninstall the Intel optane memory program. Does it disrupt the operation of the device?

Re: Intel Optane

LeonWaksman — Tue, 29 Sep 2020 19:23:31 GMT

@xiaoxiao

1. You can't simply uninstall the Intel Optane Memory Program. Do you have Optane memory Module in your system? Is HDD drive accelerated with Optane? Please answer.

2. In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

Leon

Re: Intel Optane

xiaoxiao — Tue, 29 Sep 2020 19:46:24 GMT

HDD is accelerated, I have module. But i didn't have intel optane memory program in applications few days ago and everything was OK.

Re: Intel Optane

JosafathB_Intel — Wed, 30 Sep 2020 16:24:24 GMT

Hello xiaoxiao,

Thank you for your reply.

As mentioned by Leon, we need you to provide us with the SSU logs.

Please, take into consideration that you need to have the appropriate software to use the Optane memory in your system. We advise you to visit the What Software Manages Acceleration with Intel® Optane™ Memory? Article (https://www.intel.com/content/www/us/en/support/articles/000024385/memory-and-storage.html) for further information.

We recommend you get in contact with your Motherboard manufacturer to get the latest software and BIOS configuration needed to use Optane in your system.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Intel Optane

JosafathB_Intel — Mon, 05 Oct 2020 22:29:53 GMT

Hello xiaoxiao,

We were reviewing your community thread related to Intel® Optane™ Memory Series, and we would like to know if you were able to review our previous post and if you needed further assistance.

Have a nice day.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Intel Optane

JosafathB_Intel — Thu, 08 Oct 2020 21:03:29 GMT

Hello xiaoxiao,

We were reviewing your community thread related to your Intel® Optane™ Memory Series, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

If you need further assistance, please post a new question.

Best regards,

Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®