topic Re: Error Optane in Intel (r) 400 series in Intel® Optane™ Memory

Error Optane in Intel (r) 400 series

galk99 — Mon, 19 Oct 2020 03:00:36 GMT

Specs:

OPTANE MEMORY M10 MEMPEK1W016GA
Intel Core i310100
Motherboard H410M H (rev 1.0)

I've already tried all kinds of solutions from the Intel website. Install in UEFI mode, I put the disk in GPT mode, but nothing works. I always get this error. "Function not supported in AHCI mode". I already tried to change the SATA configuration in the Bios, but only the AHCI option appears and I cannot change it to RST. I also have the BIOS updated.

My chipset is 400 series.

I have consulted the official page of my motherboard and apparently everything is compatible and I also installed all the drivers.

Re: Error Optane in Intel (r) 400 series

BrusC_Intel — Mon, 19 Oct 2020 21:32:07 GMT

Hello, @galk99.

Than you for contacting the Intel Community Support.

I received your ticket regarding the Optane Memory error message, I will be glad to assist you.

- Is this a new Windows 10 installation?

- Did you try loading the BIOS default values? Go to BIOS, Click Save & Exit, Click Load Optimized defaults, Accept, Click Save & Exit, go back into the BIOS again and see if the Intel RST option is there in the SATA Mode selection.

Please keep in mind that, depending on the BIOS changes, your system may not be able to boot and will require a new OS installation; this is not for sure, but is a possibility.

Best regards,

Bruce C.

Intel Customer Support Technician

A contingent worker at Intel

Re: Error Optane in Intel (r) 400 series

galk99 — Mon, 19 Oct 2020 22:02:25 GMT

@BrusC_Intel
No, I only get AHCI mode, and I get a message that says: pch sku doesn't support rst

Re: Error Optane in Intel (r) 400 series

galk99 — Mon, 19 Oct 2020 22:18:28 GMT

Attached the image capture of the bios where it shows me that I can only use AHCI

Re: Error Optane in Intel (r) 400 series

BrusC_Intel — Mon, 19 Oct 2020 23:38:50 GMT

Hello, @galk99.

Thank you for the quick response and screenshot.

It looks like the best option right now would be to contact the motherboard manufacturer directly as there is no information we can provide regarding this message or how to overcome it.

The user manual mentions Intel RST in the SATA mode selection:

- https://download.gigabyte.com/FileList/Manual/mb_manual_h410m-h_e.pdf

Best regards,

Bruce C.

Intel Customer Support Technician

A Contingent worker at Intel