topic Re: intel optane memory in Intel® Optane™ Memory

intel optane memory

Nit — Mon, 12 Apr 2021 10:43:16 GMT

我的主機板和CPU都支援optane memory但是我無法安裝他的程式

BIOS也已經更新到最新版

CPU：i3-9100f 主機板：B365M PRO-VH

Re: intel optane memory

BrusC_Intel — Mon, 12 Apr 2021 22:26:44 GMT

Hello, Nit.

Thank you for posting on the Intel Community Support forums.

请注意，我仅能以英文提供支持。我使用了一个 Web 翻译工具来翻译此响应，因此，可能有一些不准确的翻译。

(Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.)

I understand that you have problems enabling Optane Memory acceleration, I will be glad to assist you.

Please let me know the following:

1. What Optane Memory are you using? Please let me know the model of your Optane memory.

2. At what point do you get the error message shown?

3. What Intel Rapid Storage Technology driver are you working with? Please let me know the version of your Intel RST driver.

4. Provide a full system report using Intel SSU:

Download: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan.
- Click the menu where it says summary to change to Detailed View.
- To save your scan, click Next and click Save.
- You can save the file to any accessible location on your computer.

I will follow up on April 15th or we can schedule a different date if additional time is required.

Best regards,

Bruce C.

Intel Customer Support Technician

Re:intel optane memory

BrusC_Intel — Thu, 15 Apr 2021 23:06:47 GMT

Hello, Nit.

Good day,

I wanted to follow up on your thread to check if you had any questions regarding my previous post or in case you need additional assistance.

The thread will be closed on April 20th if there is no confirmation, but you can let me know if you would like to keep the thread a bit longer.

Best regards,

Bruce C.

Intel Customer Support Technician

Re:intel optane memory

BrusC_Intel — Tue, 20 Apr 2021 22:02:35 GMT

Hello, Nit.

This post is to follow up on your thread to check if our assistance is still required.

I previously requested some additional details like the RST version and system report before providing any recommendations to get a better understanding of your case.

The thread will be closed right now since there has been no response and it will no longer be monitored for support, please open a new thread or contact us via any of the other support methods (phone, chat, or web ticket) if assistance is still required (https://www.intel.com/content/www/us/en/support/contact-support.html).

Best regards,

Bruce C.

Intel Customer Support Technician