topic Re: windows can't launch correctly after active optane memory function in Intel® Optane™ Memory

windows can't launch correctly after active optane memory function

dLau2 — Tue, 13 Nov 2018 17:35:37 GMT

When i active the raid, m.2 in bios, my windows 10 cant launch property, it was stuck at windows logo screen and than restart the computer in few minutes and repeat the same loop. However, when i turn off the raid, m.2 in bio, everything is fine.

any ideas?

Msi Z370 a-pro

i7 8700

Re: windows can't launch correctly after active optane memory function

idata — Tue, 13 Nov 2018 20:15:15 GMT

Hi Dixon528,

Thank you for posting in the Intel® communities.

I understand that you are having an issue with the Intel® Optane™ Memory and the OS.

When you say that you activate the RAID, what are you referring to exactly? Do you have a RAID array in your system and the Intel® Optane™ Memory installed and trying to accelerate that RAID array?

Can you please also download the Intel® System Support Utility (SSU) from the following site and run it to collect the details of your system? Here is the link to download the tool: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

This tool will create a text file with the information. Please attach that file in your response.

Please also take a screenshot of Disk Management and include it in your response. To open Disk Management, press the Windows* key + x, and then select the Disk Management option from the menu that will appear.

I'll be waiting for your response.

Have a nice day.

Regards,

Diego V.

Re: windows can't launch correctly after active optane memory function

dLau2 — Wed, 14 Nov 2018 06:15:47 GMT

i haven't RAID array in my computer, i just follow the tutorial from YouTube that says i need to do something in bios, tell me if its not required.

im using chinese, please let me know if you have problem with that.

thanks for the help.

Re: windows can't launch correctly after active optane memory function

idata — Wed, 14 Nov 2018 20:21:10 GMT

Hi Dixon528,

Thank you for the information. I don't understand Chinese, but the screenshot is clear enough so it's fine.

I can see from the SSU report that the Intel® Optane™ Memory is recognized as an NVMe* device which is fine, and it means the BIOS is properly configured.

However, I'm not sure if the drives are correctly configured. Could you please follow these steps in order to take a new screenshot about the drives?

Open your Command Prompt as Administrator.
Run the command diskpart.
Run the command list disk. Please take a screenshot of the output and include it in your response.

Additionally, I'd like to know which drive you are trying to pair the Intel® Optane™ Memory with and also, what RST driver version are you using?

The RST driver can be installed in 2 ways: by installing the Intel® Optane™ Memory User Interface or by installing the Intel® RST User Interface. Could you please tell me which one you installed? You can just take a screenshot of the application you have, so I can see the one that you have.

I'll be waiting for your response.

Have a nice day.

Regards,

Diego V.

Re: windows can't launch correctly after active optane memory function

dLau2 — Thu, 15 Nov 2018 08:55:00 GMT

I think i know how to use Optane Memory to boost my drives with the RST interface and i want to pair with 932GB HDD but i can't select the HDD that i want.

連線=connected

Re: windows can't launch correctly after active optane memory function

dLau2 — Thu, 15 Nov 2018 09:36:24 GMT

I think i've solved the problem, i changed the 1TB HDD from MBR to GPT via EaseUS and than pair them in RST interface and it works very well.

So i just created a problem to myself

Thanks for your time and patients

Re: windows can't launch correctly after active optane memory function

AlHill — Thu, 15 Nov 2018 11:16:25 GMT

That MBR causes a lot of problems. Glad you spotted it.

Doc

Re: windows can't launch correctly after active optane memory function

idata — Thu, 15 Nov 2018 18:49:36 GMT

Hi Dixon528,

It's great you solved it!

If you ever have another issue or question about the Intel® Optane™ Memory, feel free to open a new thread. We'll try to help you in any way possible.

Have a nice day.

Regards,

Diego V.