topic Re: Intel Optane Memory in Intel® Optane™ Memory

Intel Optane Memory

JMara5 — Wed, 02 May 2018 09:09:32 GMT

I am having difficulty getting my optane memory to work. This is all new equipment. Attached is the output from SSU

Only thing I can see atm is in Device Manager is an Exclamation mark on Standard NVM Express Controller.

Motherboard is a ROG Strix z270 f Gaming

Intel Optane Memory 32

i5-7400

16gig memory

Windows 10 Pro

If you need any further information please feel free to ask.

Regards,

John

Re: Intel Optane Memory

idata — Wed, 02 May 2018 15:27:49 GMT

Hello Bananabug,

Thanks for posting in our communities. We understand that you're experiencing difficulties to enable Intel® Optane™ Memory system acceleration.

What is the exact problem when trying to enable system acceleration, is http://Intel® Optane™ Memory User Interface Intel® Optane™ Memory User Interface returning any error code and message?

Please provide us with the Intel Optane Memory logs located at C:\Users\[your_user_name]\Intel\Logs as well, you may attach it to your next reply.

Best regards,

Eugenio F.

Re: Intel Optane Memory

idata — Wed, 09 May 2018 13:08:20 GMT

Hello John,

We have't heard from you since the creation of this post. Please let us know if you still need assistance enabling Intel Optane memory system acceleration.

Best regards,

Eugenio F.