topic Re:Problem in HDD/Not functioning properly in Intel® Optane™ Memory

Problem in HDD/Not functioning properly

FaizanRaza — Sat, 24 Dec 2022 11:18:58 GMT

I have Acer aspire 3 a315-58 i3 11th gen windows 11 home laptop, and I have extended 1TB HDDof WD, it worked perfectly for nearly 7-8 months but then it started not responding, videos are not playing (buffering) but if I copy of move something it does at the speed of 70mbps. When I switch on my laptop it shows "Abnormal status reported by Rapid Storage Technology UEFI Driver" when I open it Intel optane memory and storage management application it shows" Your system is reporting one or more events, and data may be at risk. Refer to the details below for more information" below it shows "At Risk (SMART event)" when I click on it Event viewer opens and shows 'Event 7002 RST Middleware' and says "Disk is starting to degrade. New SMART event detected.
Source:RST Middleware
Event ID: 7002
Level: Warning"

Please someone help me out

Re: Problem in HDD/Not functioning properly

n_scott_pearson — Sat, 24 Dec 2022 16:50:08 GMT

These S.M.A.R.T. events are indications - from the drive itself - of a pending failure. You should back up your data on this drive and replace it as soon as possible.

Now, there is the possibility of false-positive notifications via RST. To be sure, do the following:

Make a backup of all data on the drive, just to be sure.
Stop the caching of drive operations via the Optane module.
Use a tool - best if from the drive manufacturer - that displays the S.M.A.R.T. status and attributes for the drive.
If the S.M.A.R.T. status indicates an ongoing error or there is a S.M.A.R.T. attribute whose current value is indicating a problem, then do replace the drive immediately (if still in warranty period, call WD to have it replaced).

Hope this helps,

...S

Re: Problem in HDD/Not functioning properly

FaizanRaza — Thu, 29 Dec 2022 09:06:31 GMT

So now, is my Hard Drive useless ?
Should I remove it from my pc?

Re:Problem in HDD/Not functioning properly

BrusC_Intel — Thu, 29 Dec 2022 18:46:23 GMT

Hello, FaizanRaza.

In this particular case, it would be better to use the tools provided by the HDD manufacturer (WD) to review its status or consult the manufacturer directly, as n_scott_pearson mentioned.

That way you can confirm if this SMART event is critical and a replacement is required, making use of the manufacturer's warranty if applicable.

Thank you for marking the thread as resolved, it will be closed on December 2nd if there is no confirmation about further assistance being required.

Regards,

Bruce C.

Intel Customer Support Technician

Re: Problem in HDD/Not functioning properly

ARPANET — Mon, 27 Nov 2023 07:10:26 GMT

when I look at Event Viewer there is a certain error that concerns me...
Disk is starting to degrade. New SMART event detected.
why would my drive be degrading if this is a new pc?
Disk model: SAMSUNG MZVLQ1T0HBLB-00BH1
Disk serial: S673NJ0T235283
event id 7002

Re: Problem in HDD/Not functioning properly

ARPANET — Mon, 27 Nov 2023 08:56:12 GMT

Re: Problem in HDD/Not functioning properly

AlHill — Mon, 27 Nov 2023 10:34:34 GMT

@ARPANET Do not triple post. Contact samsung for support with your samsung drive.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Problem in HDD/Not functioning properly

AlHill — Mon, 27 Nov 2023 10:42:57 GMT

@ARPANET Quaddruple posting is very bad. Contact samsung for support of your samsung drive.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]