topic Re:Replacement for Optane Memory in Intel® Optane™ Memory

Replacement for Optane Memory

The-Papaw — Sat, 18 Mar 2023 15:45:39 GMT

I have x2 Optane Memory 32gb modules (model MEMPEK1J032GA) and both of them have gone bad. From my understanding, they both had 5 year warranties

Purchase dates were:

November 12, 2018

August 29, 2020

How do I get them replaced?

Thanks

Re: Replacement for Optane Memory

n_scott_pearson — Sat, 18 Mar 2023 17:47:26 GMT

Well, you certainly don't do it here.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to *directly* contact Intel Customer Support to initiate the RMA process. You can start here: Contact Intel Support or use this page where you can directly look up local/country phone numbers: Intel Support Phone Directory.

You can use the online forms service or email, but I recommend calling them directly. The above link provides local or toll-free numbers for most countries and these numbers support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered only in English and is subject to the normal business (9:00-5:00 M-F) office hours of the Pacific (UTC-8) time zone.

Hope this helps,

...S

Re:Replacement for Optane Memory

BrusC_Intel — Mon, 20 Mar 2023 17:22:55 GMT

Hello, The-Papaw.

Thank you for posting on the Intel Community Support forums.

Just as n_scott_pearson mentioned, for this type of request the best option is to contact us directly rather than posting on the public forum.

I will be contacting you privately to help you with this after closing the thread,

Best regards,

Bruce C.

Intel Customer Support Technician