topic ERROR 0XA0070015 in Intel® Optane™ Memory

ERROR 0XA0070015

wfaci — Thu, 20 Jul 2017 12:30:08 GMT

After a lot of work I made optane work, but when I activate this error appears. what to do?

Re: ERROR 0XA0070015

idata — Thu, 20 Jul 2017 19:39:23 GMT

Hello Facinelli,

We understand that you are experiencing issues with the installation of the Intel® Optane™ Memory Technology and you receive an error code: 0xA0070015.

We'd like to assist you with this situation and we need the following information:

-Could you please provide your computer's specs? (Please https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- use this utility and attach the file)

-Could you also provide the installation logs? (You need to go to C:\Users\Yourusername\Intel\Logs and attach the Optane memory log.)

-If possible, could you please share a screenshot of the error message you get?

We'll be waiting for your response.

Regards,

Nestor C

Re: ERROR 0XA0070015

wfaci — Thu, 20 Jul 2017 21:50:50 GMT

cxcxz

Re: ERROR 0XA0070015

idata — Fri, 21 Jul 2017 19:32:09 GMT

Hello Facinelli,

Thanks for the picture and the logs attached.

We'll be checking this error code with our engineering team as this error is not listed in the https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000024113.html common error messages.

We'll keep you posted.

Regards,

Nestor C

Re: ERROR 0XA0070015

idata — Tue, 25 Jul 2017 13:41:06 GMT

Hi Facinelli,

Based on the information provided, we'd like you to please try the following:

-Update the motherboards with this http://asrock.pc.cdn.bitgravity.com/BIOS/1151/B250%20Gaming%20K4(L2.02)ROM.zip beta BIOS

-If it does not work, please try a "clean all" in the Intel® Optane™ Memory Module

-Please provide a picture of disk management (Where it shows the HDD and the Intel® Optane™ Module)

Also, we'd like to know if this was a fresh installation of the operating system or if you performed an update?

Regards,

Nestor C

Re: ERROR 0XA0070015

idata — Tue, 01 Aug 2017 19:36:21 GMT

Hi Facinelli,

We'd like to know if you were able to follow our previous recommendations and if you have questions or need further assistance.

We'll be waiting for your response.

Regards,

Nestor C

Re: ERROR 0XA0070015

wfaci — Wed, 02 Aug 2017 01:54:21 GMT

I have not yet succeeded with the OPTANE memory installation ...

Re: ERROR 0XA0070015

idata — Wed, 02 Aug 2017 22:20:49 GMT

Hello Facinelli,

If neither the Beta BIOS (previously linked) nor the https://www.intel.com/content/www/us/en/support/memory-and-storage/000022179.html secure erase helped, we would like to take a look at the following in order to continue:

1. Please share a screenshot of your Disk Management console (right click on start menu, select from dropdown).

2. Open Diskpart, and run the following commands:

1. Right click your start menu, run Command Prompt (Admin).

2. Type: Diskpart

3. List Disk

4. Select Disk # (change # for your system drive number)

5. List partition

We look forward to hearing back from you.

Best regards,

Carlos A.

Re: ERROR 0XA0070015

idata — Wed, 09 Aug 2017 20:32:46 GMT

Hello Facinelli,

We'd like to know if you were able to follow the instructions provided above or if you require further assistance.

We'll be waiting for your response.

Regards,

Nestor C