topic Re:Cannot open Intel Memory and storage management application in Intel® Optane™ Memory

Cannot open Intel Memory and storage management application

Subsub — Wed, 08 Nov 2023 10:51:10 GMT

Hi,

I would like to troubleshoot and check my raid 1 disks from windows. I cannot open the Intel Optane Memory and storage management.

Please find the error it displays (error 0xA0080000).

I have installed all the latest manufacter driver proposed by Dell manufacterer and related to RST.

More about versions:

From Windows, applications: Intel Optane Memory and Storage Management (v18.1.1037.0)

From WIndows device manager (storage controller): Intel(R) Chipset SATA/PCIe RST Premium Controller, pilote version 18.37.6.1010

From Bios, RAID controller, I can see Intel (R) RST 17.8.1.4572 RAID Driver

Please find my SSU in case it can help,

I have already tried this guide Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (10th and 11th Gen Platforms) but from the Bios -> RST controller, I do not have any option talking about Optane (indeed what I want is to visualize from Windows my RAID disks not accelerating my drive).

Thanks for help

Re:Cannot open Intel Memory and storage management application

Yogaeasvaran — Thu, 09 Nov 2023 12:39:50 GMT

Greetings Gabriel,

Thank you for contacting Intel Customer Support.

We understand that you are not able to open Intel Memory and storage management application.

May I know if you receive any error message while opening the application?

Also please provide SSU log using the guide below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Regards,

Yogaeasvaran

Intel Customer Support

Re:Cannot open Intel Memory and storage management application

Yogaeasvaran — Thu, 09 Nov 2023 12:41:39 GMT

Greetings Gabriel,

Thank you for contacting Intel Customer Support.

Please ignore the previous reply.

We understand that you are not able to open Intel Memory and storage management application.

May I know if you receive any error message while opening the application?

Regards,

Yogaeasvaran

Intel Customer Support

Re: Re:Cannot open Intel Memory and storage management application

Subsub — Thu, 09 Nov 2023 12:47:50 GMT

Hi,
Since I have replaced my disk in error from my Raid 1 and rebuilt the raid, I do not have anymore the error when I start the application.

I'm not sure if it was expected the application would not open while my raid status was "degraded" but we can consider it as solved.

Thank you

Re:Cannot open Intel Memory and storage management application

Yogaeasvaran — Thu, 09 Nov 2023 15:19:27 GMT

Greetings Gabriel,

Thank you for the feedback.

Your issue is now considered resolved, therefore we are proceeding to close this ticket.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Thank You & Regards

Yogaeasvaran

Intel® Customer Support