topic Re: Computer not powering off after updating Optane memory driver in Intel® Optane™ Memory

Computer not powering off after updating Optane memory driver

Steinspecht — Thu, 16 Nov 2023 15:21:05 GMT

I have updated the Optane memory driver to V.17.11.3.1010 running on Windows 10 22H2 Build 19045.3693.

Since then powering off the computer no longer works correctly, i.e. it doesn't switch itself completely off. I use the power-off option on the Start panel, but also a script containing the line C:\Windows\System32\shutdown.exe /s /t 1

No matter which I use, the result is as described above.

Any suggestions how to fix this more than welcome!

Cheers,

Steinspecht

Re:Computer not powering off after updating Optane memory driver

B_Y — Fri, 17 Nov 2023 14:44:33 GMT

Hello @Steinspecht ,

Thank you for posting in Intel Optane™ Memory Communities.

We received your inquiry about powering off the computer no longer works correctly.

May I know if the The Optane application was update through the Microsoft Store? This issue is really on the Microsoft side. You may try to disable Optane and uninstall the application just to see if something changes, but the true root cause should be checked by Microsoft.

Looking forward to your response.

Thank you.

Best regards,

BY_Intel

Intel Customer Support

Re: Re:Computer not powering off after updating Optane memory driver

Steinspecht — Sat, 18 Nov 2023 10:12:19 GMT

@B_Y

In fact, I have downloaded the driver straight from Intel. So Microsoft is out of this game. After a bit of head scratching, I did just as you suggest, but before reading your post. So I'm back in business.

Re: Computer not powering off after updating Optane memory driver

B_Y — Sat, 18 Nov 2023 12:38:00 GMT

Hello @Steinspecht ,

Glad it is working. Please be informed that we will now close this request since the issue resolved. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

Best regards,

BY_Intel

Intel Customer Support