topic Re:User Guide for Intel Optane Memory and Storage Management in Intel® Optane™ Memory

User Guide for Intel Optane Memory and Storage Management

Matias1 — Sat, 06 Jul 2024 18:49:38 GMT

anyone has Guide for it?

Trying to enable it on a W11 Optiplex workstation and not sure what happens with existing OS and software when I enable RAID in the Bios... - do not want to risk anything that is on that SSD as it runs POS service 24/7...

Re:User Guide for Intel Optane Memory and Storage Management

IntelSupport — Mon, 08 Jul 2024 15:19:56 GMT

Hello Matias,

Greetings from Intel!

Thank you for using Intel products and services. To proceed further we would require a few details which are listed below Kindly provide us the details.

> Please provide us the system details.

> Complete details of the product.

> Kindly elaborate on the issue that you are facing.

Regards,

Amina

Intel Server Support

Re:User Guide for Intel Optane Memory and Storage Management

AlfredoS_Intel — Wed, 10 Jul 2024 03:33:56 GMT

Hi Matias1,

Thank you for posting in Intel Communities.

Kindly provide the following information, so we can accurately provide the guide that you are asking:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page,. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Do you happen to know the SATA mode (AHCI, Intel RST, etc.) that is currently set in BIOS?

3. What kind of SSD drives do you have? Are they the 2.5 inch variants running using SATA protocol or PCI-E?

Best Regards,

Alfred S

Intel® Customer Support Technician

Re:User Guide for Intel Optane Memory and Storage Management

AlfredoS_Intel — Mon, 15 Jul 2024 02:42:31 GMT

Hi Matias1,

We are just following up.

It looks like you need more time to check with your system manufacturer since we have not heard from you.

Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support Technician